ITIL Service Lifecycle Publication Suite [print]


Author: Stationery Office (Great Britain)
Publisher: Stationery Office/Tso
ISBN: 9780113313235
Category: Business & Economics
Page: 1959
View: 4594
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This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice

ITIL Service Design


Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313051
Category: Business & Economics
Page: 442
View: 2014
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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

ITIL Service Operation


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313075
Category: Business & Economics
Page: 370
View: 5147
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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

ITIL Service Strategy


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Category: Business & Economics
Page: 483
View: 5052
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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Itil Lifecycle Publication Suite, Version 3

Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
Author: Great Britain. Office of Government Commerce
Publisher: Stationery Office/Tso
ISBN: 9780113310500
Category: Business & Economics
Page: 5
View: 1459
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The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.

ITIL® Service Management

Implementation and Operation
Author: Ahmad K. Shuja
Publisher: Taylor & Francis US
ISBN: 1420089390
Category: Computers
Page: 554
View: 4676
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Who are our customers? What services do we offer our customers and are they willing to pay for these? Would our customers choose another provider? Do we measure our performance in terms of our customers' business performance? Does our governance model allow us to identify and make wise investments? Do we need to align ourselves and integrate with our customers? Where do we start? How can we achieve it while making business benefits transparent and keeping the sponsorship alive? Answering these questions and more, ITIL® Service Management: Implementation and Operation focuses on how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITIL® Version 3 to achieve desired transformations—including the approaches adopted to address those challenges. It includes templates, checklists, implementation patterns, and detailed plans for each pattern to kick start your implementation efforts. Detailing the components needed to implement, operate, and optimize ITIL service management, the text explains the organizational architecture required to achieve Business-IT integration within ITIL. Complete with case studies, examples, problems, and access to additional resources on the author’s website, the book illustrates how to achieve service management excellence with ITIL—in a way that’s seamless to your customers and enables the delivery of business value effectively, visibly, and efficiently.

ITIL Service Transition


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313068
Category: Business & Economics
Page: 347
View: 2286
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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Key Element Guide ITIL Service Design


Author: Lou Hunnebeck,Great Britain: Cabinet Office
Publisher: It Infrastructure Library
ISBN: 9780113313617
Category: Computers
Page: 129
View: 5571
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The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

ITIL Service Lifecycle Publication Suite

[German Translation]
Author: Great Britain: Cabinet Office
Publisher: N.A
ISBN: 9780113314072
Category:
Page: N.A
View: 8640
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This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions

ITIL® 2011 Edition – A Pocket Guide


Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087536763
Category: Education
Page: 194
View: 9827
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Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

Servicing ITIL

A Handbook of IT Services for ITIL Service Managers and Practitioners
Author: Randy A. Steinberg
Publisher: Trafford on Demand Pub
ISBN: 9781425140328
Category: Computers
Page: 238
View: 4962
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Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!

ITIL Foundation Handbook

[Japanese Translation of ITIL Foundation Handbook]
Author: itSMF Foundation,Claire Agutter
Publisher: N.A
ISBN: 9780113314607
Category:
Page: 276
View: 4074
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL Practitioner Guidance (Japanese Edition)


Author: AXELOS.
Publisher: N.A
ISBN: 9780113315291
Category: ITIL (programme)
Page: 198
View: 5681
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ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Passing Your Itil Managing Across the Lifecycle Exam Book


Author: Anthony T. Orr,Axelos
Publisher: It Infrastructure Library
ISBN: 9780113314386
Category: Business & Economics
Page: 143
View: 8138
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Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management

Key Element Guide ITIL Continual Service Improvement [pack Of 10]


Author: Vernon Lloyd
Publisher: TSO
ISBN: 9780113313693
Category:
Page: 101
View: 8859
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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement

Foundations of ITIL®


Author: Jan van Bon,Annelies van der Veen
Publisher: Van Haren
ISBN: 9087530579
Category: Education
Page: 382
View: 4284
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Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

Rook's Textbook of Dermatology, 4 Volume Set


Author: Tony Burns,Stephen Breathnach,Neil Cox,Christopher Griffiths
Publisher: John Wiley & Sons
ISBN: 1118697758
Category: Medical
Page: 4432
View: 1626
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The late Arthur Rook established the Textbook of Dermatology as the most comprehensive work of reference available to the dermatologist. Covering all aspects of skin disease from basic science through pathology and epidemiology to clinical practice, the text is recognized for its unparalleled coverage of diagnosis. Hailed by reviewers as 'a thorough, modern masterpiece' and 'the best textbook of dermatology in the world', and trusted by dermatologists around the world for accurate and comprehensive coverage, this clinical classic is the definitive source of information for all dermatologists. The new edition of this venerable classic extends the standard of excellence to include: All-new coverage of cosmetic dermatology and sexually transmitted diseases More material on evidence-based dermatology Increased coverage of dermoscopy More emphasis on therapeutics throughout the set More contributions from a greater variety of international experts New page design with larger illustrations for more immediate recognition The 8th Edition marks the debut of the online edition of Rook's Textbook of Dermatology, allowing users the fastest possible access to the full range of knowledge on all known dermatological conditions. With fully searchable text and a fully searchable bank of more than 3,300 downloadable images, this online version puts specific information at your fingertips - when and where you need it - and is free with purchase of the four-volume set. The person-specific access code travels with you, not your computer, so you can check with Rook from any location. With the online version, you can: Search across all four volumes simultaneously Search all images separately Download images into presentations Link directly to references via a range of sources Rook's Textbook of Dermatology, in print and now online, provides a reliable, constant companion for all dermatologists.

Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (single Copy)


Author: Axelos
Publisher: N.A
ISBN: 9780113314492
Category:
Page: 192
View: 1319
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This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

ASPC Manual of Preventive Cardiology


Author: Ezra A. Amsterdam, MD,Roger S. Blumenthal, MD, FACC, FAHA,Nathan D. Wong, PhD, FACC, FAHA, FNLA
Publisher: Demos Medical Publishing
ISBN: 1617051411
Category: Medical
Page: 296
View: 9127
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Endorsed by the American Society for Preventive Cardiology, this highly practical resource focuses on the application of current guidelines and practice standards in the clinical management of cardiovascular risk factors. The Manual presents concise descriptions of each major cardiovascular risk factor, and practical, to-the-point discussions of current best practices in clinical management. In addition, the Manual includes chapters on peripheral arterial disease, stroke, smoking, contemporary cardiovascular imaging, heart failure, metabolic syndrome, thrombosis, nutrition, special populations, novel risk factors, and psychosocial stress. Throughout the Manual, recommendations are based on the most recent prevention guidelines of the American College of Cardiology and American Heart Association, including those on Risk Assessment, Lifestyle Recommendations, Blood Cholesterol, and Obesity, as well as the new guidelines on Hypertension. Chapter authors are recognized leaders in each area of practice, and special efforts have been made by the authors and editors to ensure that the content of all chapters is as up-to-date as possible. Key Features: ■ Presents a highly practical focus on the application of current guidelines and practice standards regarding cardiovascular risk factors ■ Recommendations based on the most recent prevention guidelines ■ Authored by recognized leaders in the field ■ Covers all major cardiovascular risk factors, key methodologies in risk assessment, and special issues regarding specific patient populations

McMinn's Color Atlas of Lower Limb Anatomy E-Book


Author: Bari M. Logan,David Bowden,Ralph T. Hutchings
Publisher: Elsevier Health Sciences
ISBN: 0702072192
Category: Medical
Page: 176
View: 4549
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All new and expanded ‘Imaging’ chapter to reflect what is seen in current teaching and practice Revised section on regional anaesthesia of the lower limb, to improve layout and reflect practice updates