Practical Web Analytics for User Experience

How Analytics Can Help You Understand Your Users
Author: Michael Beasley
Publisher: Newnes
ISBN: 0124046940
Category: Computers
Page: 256
View: 4818
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Practical Web Analytics for User Experience teaches you how to use web analytics to help answer the complicated questions facing UX professionals. Within this book, you'll find a quantitative approach for measuring a website's effectiveness and the methods for posing and answering specific questions about how users navigate a website. The book is organized according to the concerns UX practitioners face. Chapters are devoted to traffic, clickpath, and content use analysis, measuring the effectiveness of design changes, including A/B testing, building user profiles based on search habits, supporting usability test findings with reporting, and more. This is the must-have resource you need to start capitalizing on web analytics and analyze websites effectively. Discover concrete information on how web analytics data support user research and user-centered design Learn how to frame questions in a way that lets you navigate through massive amounts of data to get the answer you need Learn how to gather information for personas, verify behavior found in usability testing, support heuristic evaluation with data, analyze keyword data, and understand how to communicate these findings with business stakeholders

Understanding Your Users

A Practical Guide to User Research Methods
Author: Kathy Baxter,Catherine Courage,Kelly Caine
Publisher: Morgan Kaufmann
ISBN: 0128006099
Category: Computers
Page: 568
View: 8885
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This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user research methods and also pre- and post-method considerations such as recruiting, facilitating activities or moderating, negotiating with product developments teams/customers, and getting your results incorporated into the product. For each method, you'll understand how to prepare for and conduct the activity, as well as analyze and present the data - all in a practical and hands-on way. Each method presented provides different information about the users and their requirements (e.g., functional requirements, information architecture). The techniques can be used together to form a complete picture of the users' needs or they can be used separately throughout the product development lifecycle to address specific product questions. These techniques have helped product teams understand the value of user experience research by providing insight into how users behave and what they need to be successful. You will find brand new case studies from leaders in industry and academia that demonstrate each method in action. This book has something to offer whether you are new to user experience or a seasoned UX professional. After reading this book, you'll be able to choose the right user research method for your research question and conduct a user research study. Then, you will be able to apply your findings to your own products. Completely new and revised edition includes 30+% new content! Discover the foundation you need to prepare for any user research activity and ensure that the results are incorporated into your products Includes all new case studies for each method from leaders in industry and academia

Social Media für KMU

Der Leitfaden mit allen Grundlagen, Strategien und Instrumenten
Author: Dagmar Mack,Dominic Vilberger
Publisher: Springer-Verlag
ISBN: 3658077395
Category: Business & Economics
Page: 233
View: 593
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Dieses Buch zeigt kleinen und mittelständischen Unternehmen (KMU), wo der Mehrwert von Social-Media-Maßnahmen liegt, wie sie diese systematisch planen und dadurch erfolgreich Kunden binden sowie neue Kunden erreichen können. Das Buch ist als praxisnaher Leitfaden konzipiert. Ausgehend von konkreten Fragestellungen im Unternehmens-Alltag werden passende Lösungen für vielfältige Social-Media-Aktivitäten aufgezeigt. So wird nicht irgendeine Standard-Lösung, sondern ein konkret auf die Belange des KMU passender "Social-Media-Fit" gefunden. Zudem erfahren die Leser, wie Marketingmaßnahmen auf Facebook, Twitter und Co. zu monitoren sind und wie eine realistische Erfolgskontrolle aussieht - ein häufig stiefmütterlich behandeltes Thema. Fundierte theoretische Erkenntnisse zeigen auf, was ein erfolgreiches Social-Media-Konzept in der Praxis ausmacht und helfen, Stolpersteine und Fehlentscheidungen zu vermeiden. Dieses praxisorientierte Buch wird für Social-Media-Akteure im Unternehmen ein wertvoller Leitfaden sein. Auch Studierende, die anhand von konkreten Fallbeispielen und realistischen Szenarien die Theorie praktisch vertiefen und mit der Praxis verbinden wollen, werden das Buch mit Gewinn lesen.

Design, User Experience, and Usability: Theory, Methodology, and Management

6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings
Author: Aaron Marcus,Wentao Wang
Publisher: Springer
ISBN: 3319586343
Category: Computers
Page: 792
View: 2301
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The three-volume set LNCS 10288, 10289, and 10290 constitutes the proceedings of the 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCII 2017, in Vancouver, BC, Canada, in July 2017, jointly with 14 other thematically similar conferences. The total of 1228 papers presented at the HCII 2017 conferences were carefully reviewed and selected from 4340 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 168 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this three-volume set. LNCS 10288: The 56 papers included in this volume are organized in topical sections on design thinking and design philosophy; aesthetics and perception in design; user experience evaluation methods and tools; user centered design in the software development lifecycle; DUXU education and training. LNCS 10289: The 56 papers included in this volume are organized in topical sections on persuasive and emotional design; mobile DUXU; designing the playing experience; designing the virtual, augmented and tangible experience; wearables and fashion technology. LNCS 10290: The 56 papers included in this volume are organized in topical sections on information design; understanding the user; DUXU for children and young users; DUXU for art, culture, tourism and environment; DUXU practice and case studies.

Social Commerce

Marketing, Technology and Management
Author: Efraim Turban,Judy Strauss,Linda Lai
Publisher: Springer
ISBN: 3319170287
Category: Business & Economics
Page: 320
View: 2660
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This is a multidisciplinary textbook on social commerce by leading authors of e-commerce and e-marketing textbooks, with contributions by several industry experts. It is effectively the first true textbook on this topic and can be used in one of the following ways: Textbook for a standalone elective course at the undergraduate or graduate levels (including MBA and executive MBA programs) Supplementary text in marketing, management or Information Systems disciplines Training courses in industry Support resources for researchers and practitioners in the fields of marketing, management and information management The book examines the latest trends in e-commerce, including social businesses, social networking, social collaboration, innovations and mobility. Individual chapters cover tools and platforms for social commerce; supporting theories and concepts; marketing communications; customer engagement and metrics; social shopping; social customer service and CRM contents; the social enterprise; innovative applications; strategy and performance management; and implementing social commerce systems. Each chapter also includes a real-world example as an opening case; application cases and examples; exhibits; a chapter summary; review questions and end-of-chapter exercises. The book also includes a glossary and key terms, as well as supplementary materials that include PowerPoint lecture notes, an Instructor’s Manual, a test bank and five online tutorials.

Advanced Web Metrics mit Google Analytics

Praxis-Handbuch
Author: Brian Clifton
Publisher: MITP-Verlags GmbH & Co. KG
ISBN: 3826655664
Category:
Page: 503
View: 4466
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Mit dem kostenlosen Google Analytics können Sie herausfinden, wie Sie das Optimum aus Ihrer Website herausholen. Der Google-Insider und Web-Analytics-Experte Brian Clifton zeigt ausführlich, wie Sie Google Analytics gezielt und effektiv einsetzen. Durch die richtige Interpretation und Analyse Ihrer Daten erhalten Sie ein unverzichtbares Werkzeug, um Ihrer Website den letzten Schliff geben zu können und den Erfolg zu steigern.

Improving the User Experience through Practical Data Analytics

Gain Meaningful Insight and Increase Your Bottom Line
Author: Mike Fritz,Paul D. Berger
Publisher: Morgan Kaufmann
ISBN: 0128006781
Category: Computers
Page: 396
View: 6177
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Improving the User Experience through Practical Data Analytics shows you how to make UX design decisions based on data—not hunches. Authors Fritz and Berger help the UX professional recognize the enormous potential of user data that is collected as a natural by-product of routine UX research methods, including moderated usability tests, unmoderated usability tests, surveys, and contextual inquiries. Then, step-by-step, they explain how to utilize both descriptive and predictive statistical techniques to gain meaningful insight with that data. By mastering the use of these techniques, you’ll delight your users, increase your bottom line and gain a powerful competitive advantage for your company—and yourself. Key features include: Practical advise on choosing the right data analysis technique for each project. A step-by-step methodology for applying each technique, including examples and scenarios drawn from the UX field. Detailed screen shots and instructions for performing the techniques using Excel (both for PC and Mac) and SPSS. Clear and concise guidance on interpreting the data output. Exercises to practice the techniques Practical guidance on choosing the right data analysis technique for each project. Real-world examples to build a theoretical and practical understanding of key concepts from consumer and financial verticals. A step-by-step methodology for applying each predictive technique, including detailed examples. A detailed guide to interpreting the data output and examples of how to effectively present the findings in a report. Exercises to learn the techniques

Researching UX: Analytics

Understanding Is the Heart of Great UX
Author: Luke Hay
Publisher: SitePoint
ISBN: 1492018414
Category: Computers
Page: 176
View: 6424
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Good UX is based on evidence. Qualitative evidence, such as user testing and field research, can only get you so far. To get the full picture of how users are engaging with your website or app, you'll need to use quantitative evidence in the form of analytics. This book will show you, step by step, how you can use website and app analytics data to inform design choices and definitively improve user experience. Offering practical guidelines, with plenty of detailed examples, this book covers: why you need to gather analytics data for your UX projects getting set up with analytics tools analyzing data how to find problems in your analytics using analytics to aid user research, measure and report on outcomes By the end of this book, you'll have a strong understanding of the important role analytics plays in the UX process. It will inspire you to take an "analytics first" approach to your UX projects.

100 Dinge, die jeder Designer über Menschen wissen muss


Author: Susan M. Weinschenk
Publisher: Pearson Deutschland GmbH
ISBN: 3827330998
Category: Benutzeroberfläche
Page: 228
View: 7450
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Mobile Usability


Author: Jakob Nielsen,Raluca Budiu
Publisher: MITP-Verlags GmbH & Co. KG
ISBN: 3826695712
Category: Computers
Page: 236
View: 315
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Für iPhone, iPad, Android, Kindle Designs für kleine Displays optimal gestalten Texte für die mobile Nutzung verfassen und Inhalte strukturieren Einfache Navigationen für Smartphones und Tablets Die Erstellung von mobilen Websites und Apps ist ein ständiger Spagat zwischen der Bereitstellung von Inhalten und der Darstellung auf kleinen Displays. Reduzierte Inhalte, einfache Navigationsmöglichkeiten, Optimierung des Designs bei langsamen Übertragungsgeschwindigkeiten – mit diesen Herausforderungen ist jeder Entwickler konfrontiert. Wie entwirft man die besten Websites und Apps für moderne Smartphone- und Tablet-Nutzer? Der Bestseller-Autor Jakob Nielsen und seine Co-Autorin Raluca Budiu gehen dieser Frage nach und untersuchen in diesem Buch die wichtigsten Aspekte guter Mobile Usability. So erfahren Sie anhand zahlreicher Beispiele, wie Sie eine gelungene Navigation sowie passende Designs und Textinhalte für mobile Geräte entwerfen und dabei die User Experience mit Blick auf das mobile Nutzungsverhalten optimal berücksichtigen. Die dargestellten Methoden basieren auf Erkenntnissen aus internationalen Studien, die anhand zahlreicher Usability-Tests durchgeführt wurden. Dieses Buch richtet sich an Designer und Softwareentwickler, aber ebenso an Texter, Redakteure, Produktmanager und Marketing-Mitarbeiter. Sowohl Einsteiger als auch erfahrene Mobile-Usability-Veteranen erhalten wertvolle Hinweise und Tipps. Dr. Jakob Nielsen ist Mitgründer und Leiter der Nielsen Norman Group. Zudem begründete er auch die »Discount Usability Engineering«-Bewegung, die sich in erster Linie mit schnellen und effizienten Methoden zur Qualitätsverbesserung von Benutzeroberflächen beschäftigt. Das Nachrichtenmagazin U.S. News & World Report bezeichnete Nielsen als »den weltweit führenden Experten für Web Usability« und die Tageszeitung USA Today beschrieb sein Wirken gar als »The next best thing to a true time machine«. Er ist Autor zahlreicher Bestseller wie Web Usability, Eyetracking Web Usability sowie Designing Web Usability, das weltweit mehr als 250.000 Mal verkauft und in 22 Sprachen übersetzt wurde. Dr. Raluca Budiu ist User Experience Specialist bei der Nielsen Norman Group. In dieser Funktion betätigt sie sich auch als Beraterin für Großunternehmen aus verschiedensten Industriebereichen sowie Tutorin für die Sachgebiete Mobile Usability, Touchgeräte-Usability, kognitive Psychologie für Designer sowie Prinzipien der Mensch-Computer-Interaktion.

Datenanalyse mit Python

Auswertung von Daten mit Pandas, NumPy und IPython
Author: Wes McKinney
Publisher: O'Reilly
ISBN: 3960102143
Category: Computers
Page: 542
View: 305
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Erfahren Sie alles über das Manipulieren, Bereinigen, Verarbeiten und Aufbereiten von Datensätzen mit Python: Aktualisiert auf Python 3.6, zeigt Ihnen dieses konsequent praxisbezogene Buch anhand konkreter Fallbeispiele, wie Sie eine Vielzahl von typischen Datenanalyse-Problemen effektiv lösen. Gleichzeitig lernen Sie die neuesten Versionen von pandas, NumPy, IPython und Jupyter kennen.Geschrieben von Wes McKinney, dem Begründer des pandas-Projekts, bietet Datenanalyse mit Python einen praktischen Einstieg in die Data-Science-Tools von Python. Das Buch eignet sich sowohl für Datenanalysten, für die Python Neuland ist, als auch für Python-Programmierer, die sich in Data Science und Scientific Computing einarbeiten wollen. Daten und zugehöriges Material des Buchs sind auf GitHub verfügbar.Aus dem Inhalt:Nutzen Sie die IPython-Shell und Jupyter Notebook für das explorative ComputingLernen Sie Grundfunktionen und fortgeschrittene Features von NumPy kennenSetzen Sie die Datenanalyse-Tools der pandasBibliothek einVerwenden Sie flexible Werkzeuge zum Laden, Bereinigen, Transformieren, Zusammenführen und Umformen von DatenErstellen Sie interformative Visualisierungen mit matplotlibWenden Sie die GroupBy-Mechanismen von pandas an, um Datensätzen zurechtzuschneiden, umzugestalten und zusammenzufassenAnalysieren und manipulieren Sie verschiedenste Zeitreihen-DatenFür diese aktualisierte 2. Auflage wurde der gesamte Code an Python 3.6 und die neuesten Versionen der pandas-Bibliothek angepasst. Neu in dieser Auflage: Informationen zu fortgeschrittenen pandas-Tools sowie eine kurze Einführung in statsmodels und scikit-learn.

Observing the User Experience

A Practitioner's Guide to User Research
Author: Mike Kuniavsky,Elizabeth Goodman,Andrea Moed
Publisher: Elsevier
ISBN: 0123848695
Category: Computers
Page: 585
View: 4718
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Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

Don't make me think!

Web & Mobile Usability: Das intuitive Web
Author: Steve Krug
Publisher: MITP-Verlags GmbH & Co. KG
ISBN: 3958457665
Category: Computers
Page: 216
View: 6922
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Predictive Analytics für Dummies


Author: Anasse Bari,Mohamed Chaouchi,Tommy Jung
Publisher: John Wiley & Sons
ISBN: N.A
Category:
Page: 360
View: 5433
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Practical Google Analytics and Google Tag Manager for Developers


Author: Jonathan Weber
Publisher: Apress
ISBN: 1484202651
Category: Computers
Page: 269
View: 5038
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Whether you’re a marketer with development skills or a full-on web developer/analyst, Practical Google Analytics and Google Tag Manager for Developers shows you how to implement Google Analytics using Google Tag Manager to jumpstart your web analytics measurement. There’s a reason that so many organizations use Google Analytics. Effective collection of data with Google Analytics can reduce customer acquisition costs, provide priceless feedback on new product initiatives, and offer insights that will grow a customer or client base. So where does Google Tag Manager fit in? Google Tag Manager allows for unprecedented collaboration between marketing and technical teams, lightning fast updates to your site, and standardization of the most common tags for on-site tracking an d marketing efforts. To achieve the rich data you're really after to better serve your users’ needs, you'll need the tools Google Tag Manager provides for a best-in-class implementation of Google Analytics measurement on your site. Written by data evangelist and Google Analytics expert Jonathan Weber and the team at LunaMetrics, this book offers foundational knowledge, a collection of practical Google Tag Manager recipes, well-tested best practices, and troubleshooting tips to get your implementation in tip-top condition. It covers topics including: • Google Analytics implementation via Google Tag Manager • How to customize Google Analytics for your unique situation • Using Google Tag Manager to track and analyze interactions across multiple devices and touch points • How to extract data from Google Analytics and use Google BigQuery to analyze Big Data questions What You'll Learn Implementation approaches for Google Analytics, including common pitfalls and troubleshooting strategies. How to use tools like Google Tag Manager and jQuery to jumpstart your Google Analytics implementation. How to track metrics beyond page views to other critical user interactions, such as clicks on outbound links or downloads, scrolling and page engagement, usage of AJAX forms, and much more. How to incorporate additional, customized data into Google Analytics to track individual users or enrich data about their behavior. Who This Book Is For Web developers, data analysts, and marketers with a basic familiarity with Google Analytics from an end-user perspective, as well as some knowledge of HTML and JavaScript.

Web Analytics 2.0

The Art of Online Accountability and Science of Customer Centricity
Author: Avinash Kaushik
Publisher: John Wiley & Sons
ISBN: 0470529393
Category: Business & Economics
Page: 475
View: 9752
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Internet.

Big Data MBA

Driving Business Strategies with Data Science
Author: Bill Schmarzo
Publisher: John Wiley & Sons
ISBN: 1119238846
Category: Computers
Page: 312
View: 9613
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Integrate big data into business to drive competitive advantage and sustainable success Big Data MBA brings insight and expertise to leveraging big data in business so you can harness the power of analytics and gain a true business advantage. Based on a practical framework with supporting methodology and hands-on exercises, this book helps identify where and how big data can help you transform your business. You'll learn how to exploit new sources of customer, product, and operational data, coupled with advanced analytics and data science, to optimize key processes, uncover monetization opportunities, and create new sources of competitive differentiation. The discussion includes guidelines for operationalizing analytics, optimal organizational structure, and using analytic insights throughout your organization's user experience to customers and front-end employees alike. You'll learn to “think like a data scientist” as you build upon the decisions your business is trying to make, the hypotheses you need to test, and the predictions you need to produce. Business stakeholders no longer need to relinquish control of data and analytics to IT. In fact, they must champion the organization's data collection and analysis efforts. This book is a primer on the business approach to analytics, providing the practical understanding you need to convert data into opportunity. Understand where and how to leverage big data Integrate analytics into everyday operations Structure your organization to drive analytic insights Optimize processes, uncover opportunities, and stand out from the rest Help business stakeholders to “think like a data scientist” Understand appropriate business application of different analytic techniques If you want data to transform your business, you need to know how to put it to use. Big Data MBA shows you how to implement big data and analytics to make better decisions.

Sprint

Wie man in nur fünf Tagen neue Ideen testet und Probleme löst
Author: Jake Knapp,Braden Kowitz,John Zeratsky
Publisher: Redline Wirtschaft
ISBN: 3864149061
Category: Business & Economics
Page: 256
View: 7238
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Unternehmer, Gründer und Teams stehen täglich vor der Herausforderung: Womit soll man zuerst anfangen, worauf sich am meisten fokussieren? Und wie viele Diskussionen und Meetings sind nötig, bevor man ganz sicher die garantiert richtige Lösung hat? Die Folge ist, dass allzu oft das Projekt auf der Stelle tritt und man überhaupt nicht vorwärtskommt. Dafür gibt es eine geniale Lösung: Sprint. Die ist ein einzigartiger, innovativer und narrensicherer Prozess, mit dem sich die härtesten Probleme in nur fünf Tagen lösen lassen – von Montag bis Freitag. Der Entwickler Jake Knapp entwarf diesen Prozess bei und für Google, wo er seither in allen Bereichen genutzt wird. Zusammen mit John Zeratsky und Braden Kowitz hat er darüber hinaus bereits mehr als 100 Sprints in Firmen aus unterschiedlichen Bereichen durchgeführt. Der Sprint-Prozess bietet praktische Hilfe für Unternehmen aller Größen, vom kleinen Start-up bis hin zum Fortune-100-Unternehmen. Die Methode ist auch für alle anderen bewährt, die vor einem großen Problem stehen, schnell eine Idee testen oder einfach eine Möglichkeit schnell ergreifen wollen.

Die Macht der Gewohnheit: Warum wir tun, was wir tun


Author: Charles Duhigg
Publisher: ebook Berlin Verlag
ISBN: 3827070740
Category: History
Page: 416
View: 5003
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Seit kurzem versuchen Hirnforscher, Verhaltenspsychologen und Soziologen gemeinsam neue Antworten auf eine uralte Frage zu finden: Warum tun wir eigentlich, was wir tun? Was genau prägt unsere Gewohnheiten? Anhand zahlreicher Beispiele aus der Forschung wie dem Alltag erzählt Charles Duhigg von der Macht der Routine und kommt dem Mechanismus, aber auch den dunklen Seiten der Gewohnheit auf die Spur. Er erklärt, warum einige Menschen es schaffen, über Nacht mit dem Rauchen aufzuhören (und andere nicht), weshalb das Geheimnis sportlicher Höchstleistung in antrainierten Automatismen liegt und wie sich die Anonymen Alkoholiker die Macht der Gewohnheit zunutze machen. Nicht zuletzt schildert er, wie Konzerne Millionen ausgeben, um unsere Angewohnheiten für ihre Zwecke zu manipulieren. Am Ende wird eines klar: Die Macht von Gewohnheiten prägt unser Leben weit mehr, als wir es ahnen.

Web Analytics

An Hour a Day
Author: Avinash Kaushik
Publisher: John Wiley & Sons
ISBN: 0470175052
Category: Computers
Page: 480
View: 1296
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