The ASQ Auditing Handbook, Fourth Edition


Author: J.P. Russell
Publisher: ASQ Quality Press
ISBN: 0873898478
Category: Business & Economics
Page: 400
View: 2175
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Rev. ed. of: The quality audit handbook. 3rd ed. c2005.

ISO Lesson Guide 2015

Pocket Guide to ISO 9001:2015, Fourth Edition
Author: J.P. Russell
Publisher: ASQ Quality Press
ISBN: 0873899032
Category: Business & Economics
Page: 102
View: 6135
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The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket guide was designed as a quick reference for anyone to carry around conveniently. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. In the ISO Lesson Guide: Quality is defined The ISO process approach is explained Key concepts are accompanied by an illustration Risk-based thinking is introduced Concepts are described in easy-to-understand words A brief conspectus summarizes ISO 9001 requirements Quality management principles are described in easy-to-understand words An entertaining fable explains the difference between ISO 9001 and ISO 9004 Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.

Principles of Quality Costs, Fourth Edition

Financial Measures for Strategic Implementation of Quality Management
Author: Douglas C. Wood
Publisher: ASQ Quality Press
ISBN: 0873898494
Category: Business & Economics
Page: 240
View: 671
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The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both. The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes. This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

The ASQ Pocket Guide to Failure Mode and Effect Analysis (FMEA)


Author: D.H. Stamatis
Publisher: ASQ Quality Press
ISBN: 0873898885
Category: Technology & Engineering
Page: 272
View: 8054
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The recognition that all well-managed companies are interested in preventing or at least minimizing risk in their operations is the concept of risk management analysis. This pocket guide explores the process of evaluation of risk by utilizing one of the core methodologies available: the failure mode and effect analysis (FMEA). The intent in this “Pocket FMEA” is to provide the reader with a booklet that makes the FMEA concept easy to understand and provide some guidelines as to why FMEA is used in so many industries with positive results. The booklet is not a complete reference on FMEA, but rather a summary guide for anyone who wants some fast information regarding failures and how to deal with them. It covers risk, reliability and FMEA, prerequisites of FMEA, what an FMEA is, robustness, the FMEA form and rankings, types of FMEA, and much more.

The Art of Integrating Strategic Planning, Process Metrics, Risk Mitigation, and Auditing


Author: J.B. Smith
Publisher: ASQ Quality Press
ISBN: 0873899253
Category: Business & Economics
Page: 216
View: 2820
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The author’s lessons learned—during more than 25 years of hands-on quality management experience in environments including manufacturing, medical devices, military, aerospace, automotive, and logistics—are condensed in this book to provide reference material to both beginners and seasoned professionals in the development and sustainability of an effective quality and operational system. Experiences shared in this book include the design from ground zero-to-deployment, risk mitigation, and maintenance of quality standards such as ISO 9001, AS9100, ISO/TS 16949, TL 9000, FDA/GMP and C-TPAT standard, and Lean Six Sigma principles. The main focus of this book is to promote the use of the internal auditing tool as a feedback mechanism not only for compliance verification but also for the measurement and enhancement of the system’s effectiveness. The catalysts for this goal are: Auditing beyond compliance to include identification of improvement opportunities Use of process metrics as feedback mechanism in the discovery of hidden factories and risks Concepts and models discussed in this book are clearly illustrated using anonymous real-life examples encountered in day-to-day operations. These examples include lessons learned associated with compliance, continuous improvement, and techniques in the conversion of performance metrics as process indicators, savings’ generators, and risk mitigation. The examples and models are simple and easy to understand accompanied with templates for quick application on the creation of problem statements, root cause analysis methods, and design of action plans with measurement of success. Workshop modules for ‘training the trainers’ are included in this book with practical hands-on exercises on the different tools associated with problem solving, development of process metrics for risk mitigations and auditing.

How to Establish a Document Control System for Compliance with ISO 9001:2015, ISO 13485:2016, and FDA Requirements

A Comprehensive Guide to Designing a Process-Based Document Control System
Author: Stephanie L. Skipper
Publisher: ASQ Quality Press
ISBN: 0873899172
Category: Business & Economics
Page: 156
View: 2475
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This book explains the requirements for compliance with FDA regulations and ISO standards (9001/13485) for documented information controls, and presents a methodology for compliance. The document control system (DCS), or documented information control system (DICS), is the foundation of a quality management system. It is the first quality system element that must be implemented because the establishment and control of documented processes and information in a quality-controlled environment is dependent on the ability to proactively manage access to documents and the movement of documents through the document life cycle. A well-developed document control system benefits business by: Improving knowledge retention and knowledge transfer within and across business units Improving access to knowledge-based information Improving employee performance by providing standardized processes and communicating clear expectations Improving customer communication and satisfaction by providing documented information from which common understanding can be achieved Providing traceability of activities and documentation throughout the organization Improving organization of and access to documents and data Sample documents are included in the appendixes of this book to help clarify explanations, and a full set of formatted procedures and document templates are available for download to get you off to an even faster start. This book provides a process-based approach that can be used for controlling all forms of documented information that are required to be managed under the quality management system.

eAuditing Fundamentals

Virtual Communication and Remote Auditing
Author: J.P. Russell,Shauna Wilson
Publisher: ASQ Quality Press
ISBN: 0873898486
Category: Business & Economics
Page: 184
View: 1628
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The purpose of this book is to provide hands-on guidelines for using electronic communication tools as part of the auditing process. The pros and cons of conducting e-audits and their consequences will be reviewed. There are situations when e-auditing techniques are more efficient, and other times they may be less efficient and even lead to questionable audit report conclusions. In this book we provide proven techniques for conducting remote audits (eAudits) and explore eAuditing practices to help organizations make informed decisions regarding their use. A ten point eAudit program implementation checklist is included with the book. Combined, the two authors have over 20 years’ experience conducting remote audits and using virtual communication technologies.

The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition


Author: Russell T. Westcott
Publisher: ASQ Quality Press
ISBN: 0873898613
Category: Business & Economics
Page: 688
View: 713
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This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: • Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions • Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results • Benefits associated with the application of key concepts and quality management principles • Best practices describing recognized approaches for good quality management • Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail • Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.

The Biomedical Quality Auditor Handbook, Second Edition


Author: ASQ Biomedical Division
Publisher: ASQ Quality Press
ISBN: 0873898362
Category: Business & Economics
Page: 296
View: 8957
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This handbook serves as a reference source for the application of quality auditing principles to the biomedical industry, including coverage specifically pertaining to medical devices. The book focuses on the understanding of domestic and international concepts and principles of biomedical quality auditing, and includes information on related regulations, directives, standards, and guidance. The book covers a wide range of subjects that have specific interpretations unique to the biomedical industry. In addition to being a peerless reference for ASQ's Biomedical Auditor certification (CBA), this book is a valuable reference for biomedical professionals who want to execute better audits for medical devices and gain basic knowledge of biomedical technical areas and regulatory requirements.

Das Lean Six Sigma Toolbook

Mehr als 100 Werkzeuge zur Verbesserung der Prozessgeschwindigkeit und -qualität
Author: Michael L. George,David Rowlands,Marc Price,John Maxey
Publisher: Vahlen
ISBN: 3800648539
Category: Business & Economics
Page: 275
View: 9162
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Die Referenz zum Verständnis der Konzepte und Werkzeuge von Lean Six Sigma: Six Sigma ist ein statistisches Qualitätsziel und zugleich ein Instrument des Qualitätsmanagements. Ausgangspunkt dieser auf Effizienz und Qualität ausgerichteten Methode ist die Zieldefinition. Danach wird die Fehlerabweichung von diesem Idealziel ermittelt. Ihr Kernelement ist also die Beschreibung, Messung, Analyse, Verbesserung und Überwachung von Geschäftsprozessen unter anderem mit statistischen Mitteln. Dabei orientieren sich die Ziele an Prozesskennzahlen eines Unternehmens und an den Kundenbedürfnissen. In diesem Buch werden alle wichtigen Werkzeuge zur Anwendung von Lean Six Sigma vorgestellt und systematisch auf ihre Einsatzgebiete hin eingeordnet. Detaillierte Erläuterungen helfen zu verstehen, welches Werkzeug wann, wie und warum einzusetzen ist. Aus dem Inhalt: - Voice of the Customer - Wertstromanalyse und Prozessflussdiagramme - Datenerhebung und Abweichungsanalysen - Fehlerursachen identifizieren und verifizieren - Minderung der Durchlaufzeiten und der nicht-wertschöpfenden Kosten - Komplexität und Komplexitätsanalyse - Auswahl und Pilotierung von Lösungen Michael L. George ist Chairman der George Group, der weltweit führenden Six-Sigma-Beratung. David Rowlands ist Vice President für Six Sigma bei der North American Solution Group, einer Division von Xerox. Marc Pice und John Maxey sind Mitarbeiter der George Group. Die Übersetzung dieses Buchs wurde vom Six-Sigma-Experten Dirk Dose, Partner bei der PPI AG (www.sixsigma.de), und seinem Team vorgenommen. Er verfügt über umfangreiche Beratungspraxis mit Prozessoptimierungsprojekten, bei denen Six Sigma zur Verbesserung von Geschäftsprozessen eingesetzt wurde. Lean Six Sigma ist eine der führenden Techniken zur Maximierung der Prozesseffizienz und zur Steuerung jedes Schritts eines Geschäftsprozesses. Mit dem Lean Six Sigma Toolbook werden Sie entdecken, wie Sie Ihr Unternehmen auf ein neues Niveau der Wettbewerbsfähigkeit heben können.

Memory Jogger II : ein Taschenführer mit Werkzeugen für die kontinuierliche Verbesserung und erfolgreiche Planung


Author: Michael Brassard,Diane Ritter
Publisher: Goal/QPC
ISBN: 9781879364509
Category: Self-Help
Page: 164
View: 6471
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In Klassenzimmern und Vorstandsetagen, Fertigungsstätten und Krankenhäusern verwenden Organisationen auf der ganzen Welt Kontinuierliche Qualitätsverbesserung (KQV) als Strategie, um tiefgreifende Veränderungen zu erzielen. Sie wollen dabei in einer Welt der direkten Kommunikation und des technologischen Fortschritts wettbewerbsfähig bleiben. Diese Organisationen müssen Kundenerwartungen erfüllen oder übertreffen und dabei bezüglich Kosten wettbewerbsfähig bleiben. Kontinuierliche Qualitätsverbesserung (KQV), ein systematisches, firmenweites Vorgehen zur Verbesserung aller Prozesse, die Qualitätsprodukte und –dienstleistungen hervorbringen, ist die Strategie vieler Organisationen, um die heutigen Herausforderungen zu meistern und sich auf zukünftige vorzubereiten. Halten Sie sich bei KQV an diese vier Grundsätze: Schaffen Sie eine starke Kundenorientierung.Verbessern Sie kontinuierlich alle Prozesse.Beteiligen Sie Ihre Mitarbeiter.Mobilisieren Sie Daten und die Kenntnisse von Teams für bessere Entscheidungen.Verwenden Sie dieses Buch und die Werkzeuge darin, um kontinuierliche Verbesserung zu erzielen, Verbesserungen durchzuführen, Ihre Matarbeiter daran zu beteiligen und Ihr Vorgehen darauf auszurichten.Inhalt Danksagungen Gebrauchsanleitung für den Memory Jogger? II Auswahlatabelle für Werkzeuge Einleitung Vorgangsnetzplan (VNP) • Balkendiagramm Affinitätsdiagramm Brainstorming Ursachen & Wirkungs- / Fischgrätdiagramm Strichliste Regelkarte Datenpunkte Flußdiagramm Kräftefefeldanalyse Histogramm Beziehungsdiagramm (BD) Matrixdiagramm Nominale Gruppentechnik (NGT) • Mehrfachabstimmung Paretodiagramm Prioritätenmatrix Problemlösungs- /Prozeßverbesserungsmodell: Storyboard für Verbesserungen Prozeßfähigkeit Radarbild Verlaufsdiagramm Streudiagramm Leitinien für Teams • Phasen eines Teams • Sitzungen effektiv gestalten Baumdiagramm Prozeßentscheidungsdiagramm (PEDG)

The Certified Quality Improvement Associate Handbook, Third Edition


Author: Russell T. Westcott,Grace L. Duffy
Publisher: ASQ Quality Press
ISBN: 0873898907
Category: Business & Economics
Page: 288
View: 8680
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ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide. The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ. Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided. An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).

Service-QFD

mit Quality Function Deployment zu innovativen Dienstleistungen
Author: N.A
Publisher: Symposion Publishing GmbH
ISBN: 3863294211
Category:
Page: 231
View: 4310
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Abaelards "Historia calamitatum"

Text - Übersetzung - literaturwissenschaftliche Modellanalysen
Author: Dag Nikolaus Hasse
Publisher: Walter de Gruyter
ISBN: 9783110170122
Category: Authors, Latin (Medieval and modern)
Page: 322
View: 8679
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Peter Abelard's autobiography, the Historia calamitatum, is one of the best-known medieval texts, especially because of the story of his love for Heloise which it recounts. In recent decades, there was so much controversy about the authenticity of the documents concerning Abelard and Heloise that the critical interpretation of the texts was relegated to the sidelines. The present volume provides a way out of this impasse. In it, the famous text is subjected to a series of exemplary analyses from the perspectives of seven different 20th century literary theories (aesthetics of reception, Foucault, Gender Studies, Rhetorical Stylistic Analysis, Psychology of Literature, Cultural Studies, Deconstruction). The analyses are preceded by the Latin text of the Historia calamitatum with a modern German translation. This is thus the first time that the Historia calamitatum has been presented in a bilingual edition.

Eismädchen

Kriminalroman
Author: Kate Rhodes
Publisher: Ullstein eBooks
ISBN: 384371195X
Category: Fiction
Page: 464
View: 992
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Eisiger Winter in London. Ein Serientäter tötet kleine Mädchen. Sein Muster: dasselbe wie das des berüchtigten Mörders Kinsella, der seit fast zwanzig Jahren im Gefängnis sitzt. Psychologin Alice Quentin braucht Kinsellas Hilfe. Denn noch besteht die Chance, das letzte Opfer aus seinem eisigen Käfig zu retten. Aber der Preis ist hoch. Vielleicht zu hoch. Bei ihren Besuchen im Hochsicherheitsgefängnis hat sie das Gefühl, von den Mauern erdrückt zu werden. Die Gespräche mit Kinsella konfrontieren Alice mit ihren geheimsten Ängsten. Und vor dem einsam gelegenen Cottage, in dem sie wohnt, tauchen plötzlich unheimliche Fußspuren auf. Langsam schließt sich die Schlinge um Alice ...

Die Adizes-Methode

wie Unternehmen jung und dynamisch bleiben
Author: Ichak Adizes
Publisher: Adizes Inst
ISBN: 9783784473345
Category: Business & Economics
Page: 391
View: 3145
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Gemini - Der goldene Apfel

Roman
Author: Eric Nylund
Publisher: Penhaligon Verlag
ISBN: 3641044685
Category: Fiction
Page: N.A
View: 3172
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Die mächtige Magie der Zwillinge Die Waisen Eliot und Fiona Post leben bei ihrer Großmutter ein schrecklich unspektakuläres Leben. Die Zwillinge werden zu Hause unterrichtet, und ihre größte Sorge ist es, gegen eine der »106 großmütterlichen Regeln« zu verstoßen! Doch am Tag vor ihrem fünfzehnten Geburtstag erfahren Eliot und Fiona mehr über ihre Herkunft, als ihnen lieb ist. Ihre Eltern leben! Doch ihre Verbindung war von allen Mächten des Universums verboten. Denn während ihre Mutter eine unsterbliche Göttin des Himmels ist, stellt sich ihr Vater als ein gefallener Engel aus der Hölle heraus. Mit der besonderen Abstammung der Zwillinge gehen einzigartige Kräfte einher, und die wollen nicht nur die höllischen Verwandten ihres Vaters für sich nutzen, auch die himmlische Familie ihrer Mutter will die Kontrolle über sie erlangen. Plötzlich ist es wichtiger als je zuvor, dass die Zwillinge zusammenhalten – denn wenn sie die falschen Entscheidungen treffen, werden sie die Ordnung der Welt erschüttern ...

The Six Sigma Handbook, Fourth Edition


Author: Thomas Pyzdek,Paul Keller
Publisher: McGraw Hill Professional
ISBN: 0071840540
Category: Technology & Engineering
Page: 608
View: 4159
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The most complete, current guide to Six Sigma “Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. ...This fourth edition...(features) expanded materials on innovation, strategic development, Lean, and constraint management. ...You’ll notice many references to free online materials within the text, such as Excel file templates that can be used for analyzing projects, or videos that provide an in-depth narrative on specific topics. Additional links will be added over time to further extend the learning potential offered by the text, so be sure to regularly check back into the online site at https://www.mhprofessionalresources.com/sites/ssh4/.” —From the Preface by Paul Keller The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company. The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications. The new edition has been updated to include: Two online quizzes for Six Sigma certification, one for Green Belt candidates and one for Black Belt candidates Links to five videos that walk you through specific processes, such as Minitab functions, statistical process control, and how to read a Pareto chart Fully incorporated coverage of Lean methodologies Find out how to select the right personnel to train, achieve technical proficiency, build the best teams, and foster effective leadership. Improve the quality of processes and products in your organization, increase customer satisfaction, and boost profits with help from this definitive guide to Six Sigma. Written by two of the foremost authorities on the subject, this authoritative resource delivers all of the guidance you need to successfully implement Six Sigma. Comprehensive coverage includes: Building the responsive Six Sigma organization Recognizing and capitalizing on opportunity Data-driven management Maximizing resources Project management using DMAIC and DMADV The define phase The measure phase Process behavior charts Measurement systems evaluation The analyze phase The improve/design phase The control/verify phase

Gemba-Kaizen

permanente Qualitätsverbesserung, Zeitersparnis und Kostensenkung am Arbeitsplatz
Author: Masaaki Imai
Publisher: N.A
ISBN: 9783784473628
Category:
Page: 340
View: 6356
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