Key Element Guide ITIL Service Strategy


Author: David Cannon,Great Britain: Cabinet Office
Publisher: It Infrastructure Library
ISBN: 9780113313600
Category: Computers
Page: 168
View: 3433
DOWNLOAD NOW »
The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow

Key Element Guide ITIL Service Design


Author: Lou Hunnebeck,Great Britain: Cabinet Office
Publisher: It Infrastructure Library
ISBN: 9780113313617
Category: Computers
Page: 129
View: 6648
DOWNLOAD NOW »
The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes

The ITSM Process Design Guide

Developing, Reengineering, and Improving IT Service Management
Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Category: Business & Economics
Page: 256
View: 9252
DOWNLOAD NOW »
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Passing Your ITIL Intermediate Exams


Author: Stationery Office
Publisher: The Stationery Office
ISBN: 9780113310999
Category: Business & Economics
Page: 312
View: 3112
DOWNLOAD NOW »
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.

The Stationery Office Annual Catalogue 2012


Author: Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780115020742
Category: Reference
Page: 536
View: 5562
DOWNLOAD NOW »
The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.

Guide des certifications SI - 2e éd.

Comparatif, analyse et tendances
Author: Martine Otter,Jacqueline Sidi,Laurent Hanaud
Publisher: Dunod
ISBN: 210054182X
Category: Computers
Page: 288
View: 6508
DOWNLOAD NOW »
Ce guide des certifications appliquées aux systèmes d'information fournit une vision synthétique de 29 dispositifs utilisés en France. Les référentiels analysés couvrent l'ensemble des domaines soumis à certification : entreprises, services, produits, processus et personnes physiques. Ce guide comparatif a été conçu pour aider le lecteur à choisir le dispositif le mieux adapté aux besoins de son entreprise. Il décrit les principales certifications, sous forme de fiches détaillées (présentation générale, caractéristiques, mesures, champ d'application, etc.). De nombreux cas pratiques et retours d'expérience illustrent l'ouvrage.

Agile Processes, in Software Engineering, and Extreme Programming

17th International Conference, XP 2016, Edinburgh, UK, May 24-27, 2016, Proceedings
Author: Helen Sharp,Tracy Hall
Publisher: Springer
ISBN: 3319335154
Category: Business & Economics
Page: 334
View: 4516
DOWNLOAD NOW »
This book contains the refereed proceedings of the 17th International Conference on Agile Software Development, XP 2016, held in Edinburgh, UK, in May 2016. While agile development has already become mainstream in industry, this field is still constantly evolving and continues to spur an enormous interest both in industry and academia. To this end, the XP conference attracts a large number of software practitioners and researchers, providing a rare opportunity for interaction between the two communities. The 14 full papers accepted for XP 2016 were selected from 42 submissions. Additionally, 11 experience reports (from 25 submissions) 5 empirical studies (out of 12 submitted) and 5 doctoral papers (from 6 papers submitted) were selected, and in each case the authors were shepherded by an experienced researcher. Generally, all of the submitted papers went through a rigorous peer-review process.

ITIL Foundation Exam Study Guide


Author: Liz Gallacher,Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119942756
Category: Computers
Page: 408
View: 4917
DOWNLOAD NOW »
Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.

The Stationery Office Annual Catalogue


Author: Stationery Office (Great Britain)
Publisher: N.A
ISBN: N.A
Category: Government publications
Page: N.A
View: 4396
DOWNLOAD NOW »


ITIL V3® - Guide de Poche


Author: Jan van Bon
Publisher: Van Haren Publishing
ISBN: 9789087531034
Category: Education
Page: 184
View: 9830
DOWNLOAD NOW »
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the ‘lifecycle’ approach?

ITIL® 2011 Edition - A Pocket Guide


Author: Jan van Bon
Publisher: Van Haren
ISBN: 9087539789
Category: Education
Page: 194
View: 4080
DOWNLOAD NOW »
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Note: This pocket book is available in several languages: English, German, Dutch.Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.

IT Service Management

A Guide for ITIL Foundation Exam Candidates
Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Category: Computer technical support
Page: 200
View: 1007
DOWNLOAD NOW »
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

COBIT User Guide for Service Managers


Author: IT Governance Institute
Publisher: ISACA
ISBN: 1604200715
Category: Technology & Engineering
Page: N.A
View: 8553
DOWNLOAD NOW »


Introduction Officielle a Itil

Le Cycle De Vie Des Services
Author: Office of Government Commerce
Publisher: TSO
ISBN: 9780113311453
Category: Business & Economics
Page: 285
View: 1043
DOWNLOAD NOW »
Introduction Officielle à ITIL : Le Cycle de Vie des Services

A Study Guide to Service Catalogue from the Principles of Itil V3


Author: Hank Marquis
Publisher: The Stationery Office
ISBN: 9780117063648
Category: Computer networks
Page: 120
View: 851
DOWNLOAD NOW »
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.

Service Intelligence

Improving Your Bottom Line with the Power of IT Service Management
Author: Sharon Taylor
Publisher: Prentice Hall
ISBN: 0132692074
Category: Business & Economics
Page: 184
View: 5268
DOWNLOAD NOW »
The business customer's self-help guide to getting the right IT services, on the right terms - without IT hassles, and without overpaying! • •Empowers executives to deal effectively with CIOs, internal IT management, and external IT suppliers, negotiate the best service value, and make sure they're getting the quality and ROI they expect. •By ITIL architect Sharon Taylor - admired worldwide as 'the Queen of IT Service Management'! •Shows how to leverage standard ITSM practices without ever losing focus on the business. Service Intelligence shows business customers how to get the IT services they want and need - on their terms, without IT hassles. World-renowned IT Service Management pioneer and ITIL architect Sharon Taylor explains ITSM from a true business point of view, empowering business executives to negotiate IT services more effectively, and make sure they're getting the value and ROI they're paying for. Taylor cuts through the jargon typically associated with ITSM, helping managers drive value from ITSM practices without requiring them to become highly technical or take their eyes off the business. She demonstrates how executives can use ITSM to get what they want without ever becoming captive to the capabilities and knowledge limitations of their internal or external IT providers. Coverage includes: • •What excellent IT service looks like - and how to know if you're getting it. •How to pick the right IT service providers and services -and avoid paying for services you don't need. •How to negotiate the best value without shortchanging yourself, and make sure you're actually receiving what you've paid for. •Expert tips, tools, and wisdom for applying proven IT Service Management best practices in your business.

ITIL V3 foundation handbook


Author: Simon Adams
Publisher: The Stationery Office
ISBN: 9780113311972
Category: Business & Economics
Page: 190
View: 7509
DOWNLOAD NOW »
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.

ITIL (version 3)

les meilleures pratiques de gestion d'un service informatique
Author: Claire Noirault
Publisher: Presses Sorbonne Nouvelle
ISBN: 9782746041202
Category:
Page: 276
View: 9793
DOWNLOAD NOW »
Ce livre sur ITIL s'adresse à tous les Responsables Informatiques, Chefs de projets et Développeurs désireux de mettre en pratique ITIL ou simplement de comprendre les enjeux d'un cadre de travail rigoureux pour la fourniture de Services Informatiques. A l'aide d'exemples concrets organisés autour d'une société fictive, vous jouerez le rôle d'un Chef de projet ou d'un Gestionnaire pour la mise en place et le suivi des processus ITIL relatifs à la Gestion de la Stratégie, à la Conception des Services, à la Transition des Services puis à leur exploitation au quotidien. Chaque chapitre expose les objectifs, les activités, les rôles et les livrables ainsi que les écueils les plus courants rencontrés dans cette société fictive. Un tableau récapitulatif résume en fin de chapitre les éléments clés de chaque processus. Les sources des questionnaires sont en téléchargement sur www.editions-eni.fr/livres