Reference and Information Services

2011

Pixie Ann Mosley, “Assessing User Interactions at the Desk Nearest the Front Door,” Reference & User Services Quarterly 47 (Summer 2007): 159–67. 10. Douglas Herman, “But Does It Work? Evaluating the Brandeis Reference Model,” Reference ...

Author: Richard E. Bopp

Publisher: ABC-CLIO

ISBN: 9781591583745

Category: Language Arts & Disciplines

Page: 743

View: 534

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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.
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Reimagining Reference in the 21st Century

2015

Reference and Information Services: An Introduction, 77 Reference and User Services Association (RUSA), 63, 134–135, 152 Reference and User Services Quarterly, 80 Reference interviews, 9 art and strategy of, 63–64 building rapport and ...

Author: David A. Tyckoson

Publisher: Purdue University Press

ISBN: 9781557536983

Category: LANGUAGE ARTS & DISCIPLINES

Page: 401

View: 338

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Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.
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The Reference Interview Today

2011-06-02

Internet Reference Services Quarterly 11, no. 3 (2006): 95–107. ... “Communication Strategies for Instant Messaging and Chat Reference Services. ... Reference 6? User Services Quarterly 47, no. 2 (2006): 137–48. Lipow, Anne Grodzins.

Author: Susan Knoer

Publisher: ABC-CLIO

ISBN: 9781598848236

Category: Language Arts & Disciplines

Page: 138

View: 170

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Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide.
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Internet Reference Support for Distance Learners

2013-12-19

At this pointit would be premature totry to interpret howvirtual reference has impacted the A&M System and its students ... Virtual Reference has had on the students and librarians in Reference & User Services Quarterly 43 (2): 133¥137.

Author: Rita Pellen

Publisher: Routledge

ISBN: 9781317824923

Category: Computers

Page: 228

View: 955

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Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet. Internet Reference Support for Distance Learners reveals that librarians do not make a sharp distinction between reference and instruction within the context of distance learning, and that there is no clear boundary between “true” distance learners and more traditional students who might use services designed for nontraditional users. Online capabilities have allowed reference librarians to approximate services advocated by published guidelines and standards, including the ACRL Distance Learning Section’s Guidelines for Distance Learning Library Services, to provide a framework for librarians to plan services for off-campus students. Internet Reference Support for Distance Learners provides practical information on: how librarians can “keep IT simple” when designing methods to access reference support why library Web sites are vital sources of communication between the distance learning student and the reference-based instructional component how to set up a university chat service, including software selection, staff training and assessment how to provide students services beyond traditional provision of resources, including advising, enrollment, and payment of fees how to create an online assistance site that incorporates online versions of traditional print handouts, FAQs, subject guides, course-specific guides, learning modules, and instructional videos in one central location how to work with faculty to create online support for students in Blackboard courses the pros and cons of using open-source software how to create an online library assistance site how to create online information literacy course to teach independent research skills to remote students how to avoid copyright infringement and how to educate library personnel about copyright law how to use Camtasia Studio, a screen capture program to create audio and video for online presentations Internet Reference Support for Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.
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Envisioning the Future of Reference Trends Reflections and Innovations

2020-03-31

“Secret Shopping as User Experience Assessment Tool.” Public Services Quarterly 11 (4): 237–253. https://doi.org/10.1080/15228959.2015.1084903. Bravender, Patricia, Colleen Lyon, and Anthony Molaro. 2011. “Should Chat Reference Be ...

Author: Diane Zabel

Publisher: ABC-CLIO

ISBN: 9781440867385

Category: Language Arts & Disciplines

Page: 176

View: 607

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Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed-from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service. Informs librarians of trends currently affecting the profession and shows how to deal with them Covers a wide array of topics, from those affecting the education of reference services to assessment of services Provides an in-depth look at new models in reference services
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New Directions in Reference

2006

E-mail reference at the University of South Florida: A well-kept se- cret. Art Documentation, 17(1), 8-9, 44-45. Gray, S. M. (2000). Virtual reference services: Directions and agendas. Reference & User Services Quarterly, 39 (4), ...

Author: Byron Anderson

Publisher: Routledge

ISBN: 9780789030887

Category: Language Arts & Disciplines

Page: 161

View: 725

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Design and deliver traditional reference services in new and innovative ways Librarians work in an environment of constant change created by new technology, budget restraints, inflationary costs, and rising user expectations. New Directions in Reference examines how they can use new and innovative methods to design and deliver traditional reference services in a wide range of settings. The book's contributors relate first-hand experiences in libraries large and small, public and academic, and urban and rural dealing with a variety of changes, including virtual reference, music reference, self-service interlibrary loan, e-mail reference, and copyright law. Change isn't new to libraries but the accelerated pace of change is. Traditional lines that have existed between library departments have been erased and traditional notions about general and specialized reference services have been reconsidered. New Directions in Reference documents how librarians are re-thinking their roles and responsibilities to keep pace with the ongoing process of evolution that borders on revolution. New Directions in Reference examines: the skills needed to manage and evaluate virtual reference services the basics of modern copyright law and the Digital Millennium Copyright Act (DMCA) the changes in users, sources, and modes of access in music reference services the use of interlibrary loan management software that allows patrons to request, track, and renew borrowed materials online the “Ask-A-Librarian” e-mail reference service the Government Printing Office and government information online and much more! New Directions in Reference also includes case studies involving the new Martin Luther King Jr. Library in San Jose, California, and the impact of Personal Digital Assistants (PDAs) in providing references services for medical libraries. This important book is an essential professional resource for public, academic, and special librarians, especially those providing reference services.
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The Virtual Customer A New Paradigm for Improving Customer Relations in Libraries and Information Services O cliente virtual um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas L usager virtuel un nouveau paradigme pour am liorer le service la client le dans les biblioth ques et services d information El cliente virtual un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informaci n y biblioteca

2005-01-01

KASOWITZ, A., BENNETT, B., LANKES, R.D. (2000) Quality Standards for Digital Reference Consortia. Reference & User Services Quarterly, 39 (no. 4), p.355-63. LANKES, R.D.. (2000) The Birth Cries of Digital Reference, Reference & User ...

Author: Sueli Mara Soares Pinto Ferreira

Publisher: Walter de Gruyter

ISBN: 9783598440175

Category: Language Arts & Disciplines

Page: 401

View: 464

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For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
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Information Services Today

2015-03-19

Kathleen de la Peña McCook and Peggy Barber, “Public Policy as a Factor Influencing Adult Lifelong Learning, Adult Literacy and Public Libraries,” Reference & User Services Quarterly 42, no. 1 (2002): 66–75. 37. Paul T. Jaeger, et al., ...

Author: Sandra Hirsh

Publisher: Rowman & Littlefield

ISBN: 9781442239593

Category: Language Arts & Disciplines

Page: 514

View: 899

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This book is an essential overview of what it means to be a library and information professional. Hirsh provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, and the various career opportunities available for information professionals.
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