ServiceNow Development Handbook Second Edition

Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all.

Author: Tim Woodruff

Publisher: Independently Published

ISBN: 1983092134

Category:

Page: 116

View: 183

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ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of "best-practice". The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed "developer guide", and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly "Learning ServiceNow, Second Edition" (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/.
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ServiceNow Development Handbook

As long as you have a basic understanding of the ServiceNow platform though, think of this book as your roadmap to ensuring that your work in ServiceNow will be clean, effective, safe, and robus

Author: Tim Woodruff

Publisher:

ISBN: 1980237611

Category:

Page: 86

View: 566

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Don't buy this one, you ninny. Buy the second edition. http: //handbook.snc.guru/The goal of this book is to cover the standards and best-practices that most ServiceNow developers either learn the hard way, or never learn at all: the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. Do your future self a favor, and read this book! Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts to other areas. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: A spirit of teaching and explaining, not simply listing out a series of edicts under the heading of "best-practice".This is a condensed "developer guide", not a complete ServiceNow training course in book-form. It assumes that you've already become at least somewhat familiar with the ServiceNow platform, and that you already have at least a working knowledge of JavaScript. If you don't yet feel comfortable calling yourself a "ServiceNow developer", consider reading another book by Tim to get up to speed: Learning ServiceNow (ISBN-13: 978-1785883323) which you can find at the link http: //books.sngeek.com/. As long as you have a basic understanding of the ServiceNow platform though, think of this book as your roadmap to ensuring that your work in ServiceNow will be clean, effective, safe, and robus
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ServiceNow Development Handbook Third Edition

Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all.

Author: Tim Woodruff

Publisher:

ISBN: 9798685967015

Category:

Page: 177

View: 505

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ServiceNow is a powerful ITSM (IT Service Management) software solution with a massively configurable back-end. One of the greatest benefits of ServiceNow is that it lets you do just about anything you could want to do, to suit the needs of your business. On that same note, one of the most dangerous things about ServiceNow, is that it lets you do just about anything! With such freedom and capacity for customization, comes risk, but that risk is not without great reward, which you can realize with a strong understanding of best-practice. Description The goal of this book is to explore the pitfalls, standards, and best-practices that most ServiceNow ITSM developers either learn the hard way, or never learn at all. These are the things that every developer wishes they knew from day one, and which - once learned - will make you a more effective and efficient developer. This book will teach you how to avoid pitfalls, and empower you with knowledge that will allow you to build much more robust, resilient, powerful, and efficient solutions within the platform. Having an understanding of why a given standard is what it is (and why it's important), will not only make you more likely to adhere to it, but will empower you to apply the logic and underlying concepts behind those standards to other areas of the platform and development. It'll make you a more effective administrator, developer, or architect. That's that spirit in which this compendium was written: Teaching and explaining, not simply listing out a series of arcane edicts under the heading of "best-practice". The ServiceNow Development handbook will serve to boost your knowledge, your confidence, and your career. What to expect The ServiceNow Development Handbook covers a wide range of topics including (but not limited to): Coding guidelines Writing DRY code Pass-by-reference Controlling fields in the client AJAX and asynchronicity When not to code Debugging Naming conventions List and form design Testing Execution paths Impersonation Handling Errors Code documentation Update sets Batching and merging What is (and isn't) tracked Tracking scoped records Performance Query efficiency Nested queries Service portal Widgets and option schema Portal coding best-practices Security Who this book is for Administrators and developers at any level of their ITSM development career would find the information in this handbook useful. However, this is a condensed "developer guide", and not a complete ServiceNow training course. If you are just starting out your ServiceNow development career, consider reading the more beginner-friendly "Learning ServiceNow, Second Edition" (ISBN-13: 978-1788837040) first. You can find Learning ServiceNow at http://lsn.snc.guru/ Note: This book's contents may be updated slightly over time, as new information becomes available. This is to prevent you from having to buy a new edition of this book, every time ServiceNow changes something about how their platform works, or for every minor addition to the contents. You can find details on the changes at http://changelog.snc.guru/. For this reason, we've made it so that if you buy the paperback version, you can get the Kindle version at a drastically reduced price, and can update your Kindle version for free whenever new content is available, by going to http://update.snc.guru/.
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Learning ServiceNow

This book will help you get started as a ServiceNow developer or administrator, and leverage the full capabilities of the ServiceNow platform through real-world .

Author: Tim Woodruff

Publisher: Packt Publishing Ltd

ISBN: 9781788837378

Category: Computers

Page: 388

View: 597

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IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
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Mastering Servicenow

Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki versionAbout This Book- Give your ServiceNow Helsinki implementation a powerful kick-start by ...

Author:

Publisher:

ISBN: 1786465957

Category:

Page:

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Learning ServiceNow

IT Service management at your fingertipsAbout This Book* Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions* Build core ...

Author: Tim Woodruff

Publisher:

ISBN: 1785883321

Category:

Page: 185

View: 689

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Get started with ServiceNow to manage and automate your IT infrastructureAbout This Book* Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions* Build core administration, management, and maintenance skills with IT service management and IT operations management* Improve your workflow efficiency by designing and creating responsive and automated workflowsWho This Book Is ForThis book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary.What you will learn* Acquire and configure your own free personal developer instance of ServiceNow* Read (and write!) clear, effective requirements for ServiceNow development* Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability* Know how to troubleshoot when things go wrong using debugging tools* Discover developer "tips and tricks"* Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting outIn DetailServiceNow is a powerful automation and process workflow platform that has made significant inroads in the Enterprise market due to its robust set of features and capabilities, its extensibility, and its ease of performing IT service management and operations management.This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.
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ServiceNow Cookbook Second Edition

Over 60 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book One-stop solutions to all the problems encountered while using ServiceNow Covers all the pillars of ...

Author: John Benedetti

Publisher:

ISBN: OCLC:1103577251

Category: Application software

Page: 296

View: 663

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Over 60 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book One-stop solutions to all the problems encountered while using ServiceNow Covers all the pillars of ServiceNow platform, that is, ITSM, ITOM, and so on Explore new and trending features such as ServiceNow cloud integration and end-to-end security Who This Book Is For If you are an IT professional or an administrator with some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow, then this book is for you. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed. What You Will Learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Use ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with the outside world by getting into client and server scripting Start using the Service Portal to easily create portals for end users Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per requirements In Detail ServiceNow is the ideal platform from which to create enterprise-level applications, giving both requesters and fulfillers better visibility and access to a process. With this book, we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with core configuration and management tasks, this book will help you build data-driven apps and also explores development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, you will build/design data-driven apps where you will learn to implement the new Automated Testing framework. You will also be guided through creating various tasks from workflows and how to make the most of workflow utilities available in ServiceNow. Following this, you will learn about Service Portal (new with Helsinki) where you will learn how to configure the portal and how to perform integrations with different cloud platforms, along with tips and tricks on using the portal effectively. Finally, you will learn to use paid plugins such as Discovery, Orchestration, and Service Mapping. By the end ...
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Handbook of Zoonoses Second Edition

However , the comprehensive laboratory service now available resulted in the diagnosis of approximately 5,000 cases in 1993. The annual cost of diagnosis alone in Queensland is $ 3 million and an epidemic outbreak in Griffith in New ...

Author: George W. Beran

Publisher: CRC Press

ISBN: 0849332060

Category: Medical

Page: 608

View: 967

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This multivolume handbook presents the most authoritative and comprehensive reference work on major zoonoses of the world. The Handbook of Zoonoses covers most diseases communicable to humans, as well as those diseases common to both animals and humans. It identifies animal diseases that are host specific and reviews the effects of various human diseases on animals. Discussions address diseases that remain important public and animal health problems and the techniques that can control and prevent them. The chapters are written by internationally recognized scientists in their respective areas of disease, who work or have worked extensively in the most affected areas of the world. The emphasis for each zoonosis is on the epidemiology of the disease, the clinical syndromes and carrier states in infected animals and humans, and the most current methods for diagnosis and approaches to control. For infectious agents or biologic toxins, which may be transmitted by foods of animal origin, a strong focus is placed on food safety measures. The etiologic and therapeutic aspects of each disease important to epidemiology and control are identified.
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Small Farm Handbook 2nd Edition

Another way family-scale farmers have added to their resilience is by establishing voluntary associations. ... charged with the responsibility of supporting the modernization of U.S. agriculture and the development of rural America.

Author: Laura Tourte

Publisher: UCANR Publications

ISBN: 9781601076984

Category: Technology & Engineering

Page: 182

View: 321

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Since its publication in 1994, the Small Farm Handbook has been an essential resource for California’s small farmers and the agricultural professionals advising them – selling over 4300 copies. Now this invaluable reference has been updated and expanded for today’s small-scale producers. The handbook covers three essential areas: Background skills and knowledge, the business side, and the farming side Within these broad areas you’ll find specific chapters on: Requirements for Successful Farming Growing Crops Raising Animals Farm and Financial Management Marketing and Product Sales Labor Management Also included are profiles of six small farm operators representing a sample of California’s diverse agriculture. Throughout you’ll get a look at emerging trends and issues for California agriculture and innovative methods for better production and management, all of which can lead to better farm performance. Drawing upon the knowledge of 32 experts from the University of California, No other publication covers the topics, issues, and facets of California’s small-scale agriculture with this depth or level of expertise. From the basics to risk management, specialty crops to marketing and product sales, this guide covers the gamut.
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ServiceNow Building Powerful Workflows

About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance ...

Author: Tim Woodruff

Publisher: Packt Publishing Ltd

ISBN: 9781788626903

Category: Computers

Page: 1330

View: 895

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Master the management of IT Service using full potential of ServiceNow. About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use the ServiceNow plugins to manage development Build and publish custom applications for service management Write efficient and effective client-side JavaScript Find out how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We'll then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Further on, you'll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. The course provides you with highly practical content explaining ServiceNow from the following Packt books: Learning ServiceNow ServiceNow Cookbook Mastering ServiceNow, Second Edition Style and approach This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.
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Working World Second Edition

Careers in International Education, Exchange, and Development Sherry Lee Mueller, Mark Overmann ... now a senior manager at Accenture, and profiled later in this book—once asked me what I would do ifI had a million dollars.

Author: Sherry Lee Mueller

Publisher: Georgetown University Press

ISBN: 9781626160538

Category: Business & Economics

Page: 352

View: 704

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Now available in a new second edition, Working World: Careers in International Education, Exchange, and Development offers an engaging guide for cause-oriented people dedicated to begin or enhance careers in the now burgeoning fields of international affairs. Mueller and Overmann expand their original dialogue between a career veteran and a young professional to address issues that recognize the meteoric rise of social media and dramatic geopolitical events. They explore how the idea of an international career has shifted: nearly every industry taking on more and more international dimensions, while international skills—linguistic ability, intercultural management, and sensitivity—become ever more highly prized by potential employers. This second edition of Working World offers ten new and four significantly updated profiles as well as new and expanded concepts that include work-life balance, the importance of informational interviews, moving on, and key building blocks for international careers. Like the award-winning first edition, Working World is a rare and valuable resource to students and graduates interested in careers in international affairs, mid-career professionals who want to make a career change or shift, as well as guidance counselors and career center specialists at universities.
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Sherlock Holmes Handbook

Second Edition Christopher Redmond ... In recent years it has dwindled considerably, because of the development of other groups and newer technolo- gies for conversation, and also because the Hounds have not been immune from the kind of ...

Author: Christopher Redmond

Publisher: Dundurn

ISBN: 9781459718982

Category: Reference

Page: 336

View: 284

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Here, in one convenient volume, is everything needed for the enjoyment of Holmess canon.
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Fee Based Services in Library and Information Centres

Her first book Creating an Information Service, now in its third edition, has sold in over 40 countries. ... specialising in management and inter-personal skills, which led to her second book, Personal Development in Information Work.

Author: Sylvia Webb

Publisher: Routledge

ISBN: 9781351227162

Category: Reference

Page: 144

View: 222

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Previously titled Making a Charge for Library and Information Services, Fee Based Information Services provides an examination of charging for library and information services and the possible implications that this might bring to the profession. A number of extenisve case studies are given to illustrate precedents and points of best practice.
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Mastering ServiceNow Scripting

It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment.

Author: Andrew Kindred

Publisher:

ISBN: 1788627091

Category:

Page: 226

View: 584

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Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization's needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.
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Hydrology and Hydraulic Systems

Fourth Edition Ram S. Gupta. McGhee, T. J., Water Supply and Sewerage, 6th ed., McGraw-Hill, New York, 2007. ... American Society of Civil Engineers, Hydrology Handbook, 2nd ed., ASCE, New York, 1996. Chow, V.T. (ed.) ...

Author: Ram S. Gupta

Publisher: Waveland Press

ISBN: 9781478634218

Category: Technology & Engineering

Page: 888

View: 432

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For more than 25 years, the multiple editions of Hydrology & Hydraulic Systems have set the standard for a comprehensive, authoritative treatment of the quantitative elements of water resources development. The latest edition extends this tradition of excellence in a thoroughly revised volume that reflects the current state of practice in the field of hydrology. Widely praised for its direct and concise presentation, practical orientation, and wealth of example problems, Hydrology & Hydraulic Systems presents fundamental theories and concepts balanced with excellent coverage of engineering applications and design. The Fourth Edition features a major revision of the chapter on distribution systems, as well as a new chapter on the application of remote sensing and computer modeling to hydrology. Outstanding features of the Fourth Edition include . . . • More than 350 illustrations and 200 tables • More than 225 fully solved examples, both in FPS and SI units • Fully worked-out examples of design projects with realistic data • More than 500 end-of-chapter problems for assignment • Discussion of statistical procedures for groundwater monitoring in accordance with the EPA’s Unified Guidance • Detailed treatment of hydrologic field investigations and analytical procedures for data assessment, including the USGS acoustic Doppler current profiler (ADCP) approach • Thorough coverage of theory and design of loose-boundary channels, including the latest concept of combining the regime theory and the power function laws
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The IT Service Part 2 The Handbook

As you have embraced best practices, your service now goes through its service design phase. This may take a few iterations but we ... In this case my son may decide to play with the previous version or sell it to a second hand store.

Author: Pierre Bernard

Publisher: Van Haren

ISBN: 9789087537005

Category: Education

Page: 412

View: 908

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Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency – with high impact on IT organisations Economic pressures: require IT organisations to more closely align with business imperatives. The outcome has been an explosion of ‘standards’ and ‘frameworks’ each designed to support the IT organisation as it demonstrates to the world that they are the’ rock’ of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all – and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best ‘rock solid’ elements in the Industry. It then shows how all the key elements can easily ‘crystallise’ together –with great templates and check-lists. In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address. In Part 2 (this book) the reader gains expert advice on how the components of IT Service are ‘crystallised’ in a real environment. There’s a delightfully simple set of steps: OVERVIEW OF THE SERVICE DESIGN PACKAGE THE SERVICE STRATEGY ASPECTS Of SERVICE DESIGN OUTPUTS OF THE SERVICE DESIGN PHASE OUTPUTS OF THE SERVICE TRANSITION PHASE OUTPUTS OF THE SERVICE OPERATION PHASE Within these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It’s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend.
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Handbook of Research on Heterogeneous Next Generation Networking Innovations and Platforms

Success factors for new services are in general similar to those for new product development, only the potency of the ... While voice used to be the main type of data transmitted over the wires, wired telecommunications service now ...

Author: Kotsopoulos, Stavros

Publisher: IGI Global

ISBN: 9781605661094

Category: Computers

Page: 608

View: 217

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"This book presents state-of-the-art research, developments, and integration activities in combined platforms of heterogeneous wireless networks"--Provided by publisher.
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World Wide Web

Her first book, Creating an Information Service, now in its third edition, was published by Aslib and has sold in over forty countries. ... which led to her second book, Personal Development in Information Work, also published by Aslib.

Author: Phil Bradley

Publisher: Routledge

ISBN: 9781135476939

Category: Language Arts & Disciplines

Page: 152

View: 942

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A practical introduction to the creation of Web pages, this title has been fully revised and expanded to include the most recent developments in HTML. As well as covering the design issues surrounding Web pages, it also includes sample HTML that can be incorporated into your pages, with worked examples. This second edition covers areas such as frames and tables, Java, and CGI scripts. Includes: 1. What is the Internet, and where does the Web fit into it? 2. Using the World Wide Web as a Web author 3. First steps in designing your Web page 4. Working with the search engines 5. Writing Web pages 6. Forms 7. Tables 8. Colour on your pages 9. Frames 10. JavaScript and CGI 11. Meta tags 12. Publishing your pages 13. Authoring tools 14. Adding multimedia to a page 15. Further Resources Glossary
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Managing Change in Libraries and Information Services

Her first book, Creating an Information Service, now in its third edition, was published by Aslib and has sold in over forty countries. ... which led to her second book, Personal Development in Information Work, also published by Aslib.

Author: Cathryn Gallacher

Publisher: Routledge

ISBN: 9781135477271

Category: Language Arts & Disciplines

Page: 106

View: 426

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In times of rapid change, it is easy for managers to become so absorbed by daily demands and decisions that they lose perspective on the change process as a whole. A practical approach to managing the change process.
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Data Protection for Library and Information Services

Her first book, Creating an Information Service, now in its third edition, was published by Aslib and has sold in over forty countries. ... which led to her second book, Personal Development in Information Work, also published by Aslib.

Author: Paul Ticher

Publisher: Routledge

ISBN: 9781135475604

Category: Language Arts & Disciplines

Page: 123

View: 542

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The 1998 Data Protection Act provides a framework for the way in which organisations should collect and process personal information. It has far-reaching implications for library and information managers who hold personal data on computer or on paper, or who may be called on to advise their colleagues. This practical guide explains the legal requirements and illustrates the issues with dozens of relevant and informative case-studies.
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