Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics


Author: Marshall Sponder
Publisher: McGraw Hill Professional
ISBN: 0071768629
Category: Business & Economics
Page: 320
View: 2341
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Align Strategy With Metrics Using Social Monitoring Best Practices “Two or three years from now, every public relations firm that wants to be taken seriously in the C-suite and/or a lead marketing role will have someone like Marshall in its senior leadership ranks, a chief analytics officer responsible for ensuring that account leaders think more deeply about analytics and that thfirm works with the best available outside suppliers to integrate analytics appropriately.” —Paul Holmes, The Holmes Report “Marshall has provided much-needed discipline to our newest marketing frontier—a territory full of outlaws, medicine men, dot com tumbleweeds, and snake oil.” —Ryan Rasmussen, VP Research, Zócalo Group “Marshall Sponder stands apart from the crowd with this work. His case study approach, borne of real-world experience, provides the expert and the amateur alike with bibliography, tools, links, and examples to shortcut the path to bedrock successes. This is a reference work for anyone who wants to explore the potential of social networks.” —W. Reid Cornwell, Ph.D., Chief Scientist, The Center for Internet Research “Marshall is a solutions design genius of unparalleled knowledge and acumen, and when he applies himself to the business of social media, the result is a timely and important commentary on the state of research capabilities for social media.” —Barry Fleming, Director, Analytics & Insights, WCG, and Principal, DharmaBuilt.com About the Book Practically overnight, social media has become a critical tool for every marketing objective—from outreach and customer relations to branding and crisis management. For the most part, however, the data collected through social media is just that: data. It usually seems to hold little or no meaning on which to base business decisions. But the meaning is there . . . if you’re applying the right systems and know how to use them. With Social Media Analytics, you’ll learn how to get supremely valuable information from this revolutionary new marketing tool. One of the most respected leaders in his field and a pioneer in Web analytics, Marshall Sponder shows how to: Choose the best social media platforms for your needs Set up the right processes to achieve your goals Extract the hidden meaning from all the data you collect Quantify your results and determine ROI Filled with in-depth case studies from a range of industries, along with detailed reviews of several social-monitoring platforms, Social Media Analytics takes you beyond “up-to-date” and leads you well into the future—and far ahead of your competition. You will learn how to use the most sophisticated methods yet known to find customers, create relevant content (and track it), mash up data from disparate sources, and much more. Sponder concludes with an insightful look at where the field will likely be going during the next few years. Whether your social media marketing efforts are directed at B2B, B2C, C2C, nonprofit, corporate, or public sector aims, take them to the next step with the techniques, strategies, and methods in Social Media Analytics—the most in-depth, forward-looking book on the subject.

Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics


Author: Marshall Sponder
Publisher: McGraw Hill Professional
ISBN: 0071768297
Category: Business & Economics
Page: 320
View: 3397
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Align Strategy With Metrics Using Social Monitoring Best Practices “Two or three years from now, every public relations firm that wants to be taken seriously in the C-suite and/or a lead marketing role will have someone like Marshall in its senior leadership ranks, a chief analytics officer responsible for ensuring that account leaders think more deeply about analytics and that thfirm works with the best available outside suppliers to integrate analytics appropriately.” —Paul Holmes, The Holmes Report “Marshall has provided much-needed discipline to our newest marketing frontier—a territory full of outlaws, medicine men, dot com tumbleweeds, and snake oil.” —Ryan Rasmussen, VP Research, Zócalo Group “Marshall Sponder stands apart from the crowd with this work. His case study approach, borne of real-world experience, provides the expert and the amateur alike with bibliography, tools, links, and examples to shortcut the path to bedrock successes. This is a reference work for anyone who wants to explore the potential of social networks.” —W. Reid Cornwell, Ph.D., Chief Scientist, The Center for Internet Research “Marshall is a solutions design genius of unparalleled knowledge and acumen, and when he applies himself to the business of social media, the result is a timely and important commentary on the state of research capabilities for social media.” —Barry Fleming, Director, Analytics & Insights, WCG, and Principal, DharmaBuilt.com About the Book Practically overnight, social media has become a critical tool for every marketing objective—from outreach and customer relations to branding and crisis management. For the most part, however, the data collected through social media is just that: data. It usually seems to hold little or no meaning on which to base business decisions. But the meaning is there . . . if you’re applying the right systems and know how to use them. With Social Media Analytics, you’ll learn how to get supremely valuable information from this revolutionary new marketing tool. One of the most respected leaders in his field and a pioneer in Web analytics, Marshall Sponder shows how to: Choose the best social media platforms for your needs Set up the right processes to achieve your goals Extract the hidden meaning from all the data you collect Quantify your results and determine ROI Filled with in-depth case studies from a range of industries, along with detailed reviews of several social-monitoring platforms, Social Media Analytics takes you beyond “up-to-date” and leads you well into the future—and far ahead of your competition. You will learn how to use the most sophisticated methods yet known to find customers, create relevant content (and track it), mash up data from disparate sources, and much more. Sponder concludes with an insightful look at where the field will likely be going during the next few years. Whether your social media marketing efforts are directed at B2B, B2C, C2C, nonprofit, corporate, or public sector aims, take them to the next step with the techniques, strategies, and methods in Social Media Analytics—the most in-depth, forward-looking book on the subject.

Public Interest and Private Rights in Social Media


Author: Cornelis Reiman
Publisher: Elsevier
ISBN: 178063353X
Category: Computers
Page: 254
View: 8561
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Social media has an increasing role in the public and private world. This raises socio-political and legal issues in the corporate and academic spheres. Public Interest and Private Rights in Social Media provides insight into the use, impact and future of social media. The contributors provide guidance on social media and society, particularly the use of social media in the corporate sector and academia, the rising influence of social media in public and political opinion making, and the legal implications of social media. The Editor brings together unusual perspectives on the use of social media, both in developed and developing countries. This title consists of twelve chapters, each covering a salient topic, including: social media in the context of global media; the First Amendment and online calls for action; social media and the rule of law; social networks and the self; social media strategy in the public sector; social media in humanitarian work; social media as a tool in business education; social media and the ‘continuum of transparency’; business and social media; making a difference to customer service with social media; social analytics data and platforms; and altruism as a valuable dimension of the digital age. Provides a guide to the key components of corporate and academic use of social media Offers technological and non-technological, legal, and international perspectives Considers socio-political impact and legal issues

Digital Analytics for Marketing


Author: Marshall Sponder,Gohar F. Khan
Publisher: Routledge
ISBN: 1317278437
Category: Business & Economics
Page: 390
View: 1810
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This comprehensive book provides students with a "grand tour" of the tools needed to measure digital activity and implement best practices for using data to inform marketing strategy. It is the first text of its kind to introduce students to analytics platforms from a practical marketing perspective. Demonstrating how to integrate large amounts of data from web, digital, social, and search platforms, this helpful guide offers actionable insights into data analysis, explaining how to "connect the dots" and "humanize" information to make effective marketing decisions. The author covers timely topics, such as social media, web analytics, marketing analytics challenges, and dashboards, helping students to make sense of business measurement challenges, extract insights, and take effective actions. The book’s experiential approach, combined with chapter objectives, summaries, and review questions, will engage readers, deepening learning by helping them to think outside the box. Filled with engaging, interactive exercises, and interesting insights from an industry expert, this book will appeal to students of digital marketing, online marketing, and analytics. A companion website features an instructor’s manual, test bank, and PowerPoint slides.

Social Media and Local Governments

Theory and Practice
Author: Mehmet Zahid Sobaci
Publisher: Springer
ISBN: 3319177222
Category: Law
Page: 335
View: 1854
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Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance

Social Commerce

Marketing, Technology and Management
Author: Efraim Turban,Judy Strauss,Linda Lai
Publisher: Springer
ISBN: 3319170287
Category: Business & Economics
Page: 320
View: 8901
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This is a multidisciplinary textbook on social commerce by leading authors of e-commerce and e-marketing textbooks, with contributions by several industry experts. It is effectively the first true textbook on this topic and can be used in one of the following ways: Textbook for a standalone elective course at the undergraduate or graduate levels (including MBA and executive MBA programs) Supplementary text in marketing, management or Information Systems disciplines Training courses in industry Support resources for researchers and practitioners in the fields of marketing, management and information management The book examines the latest trends in e-commerce, including social businesses, social networking, social collaboration, innovations and mobility. Individual chapters cover tools and platforms for social commerce; supporting theories and concepts; marketing communications; customer engagement and metrics; social shopping; social customer service and CRM contents; the social enterprise; innovative applications; strategy and performance management; and implementing social commerce systems. Each chapter also includes a real-world example as an opening case; application cases and examples; exhibits; a chapter summary; review questions and end-of-chapter exercises. The book also includes a glossary and key terms, as well as supplementary materials that include PowerPoint lecture notes, an Instructor’s Manual, a test bank and five online tutorials.

Decision Management: Concepts, Methodologies, Tools, and Applications

Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information Resources
Publisher: IGI Global
ISBN: 152251838X
Category: Business & Economics
Page: 2314
View: 4953
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The implementation of effective decision making protocols is crucial in any organizational environment in modern society. Emerging advancements in technology and analytics have optimized uses and applications of decision making systems. Decision Management: Concepts, Methodologies, Tools, and Applications is a compendium of the latest academic material on the control, support, usage, and strategies for implementing efficient decision making systems across a variety of industries and fields. Featuring comprehensive coverage on numerous perspectives, such as data visualization, pattern analysis, and predictive analytics, this multi-volume book is an essential reference source for researchers, academics, professionals, managers, students, and practitioners interested in the maintenance and optimization of decision management processes.

Big data

La revolución de los datos masivos
Author: Viktor Mayer-Schönberger,Kenneth Cukier
Publisher: Turner
ISBN: 8415427816
Category: Computers
Page: N.A
View: 6381
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Un análisis esclarecedor sobre uno de los grandes temas de nuestro tiempo, y sobre el inmenso impacto que tendrá en la economía, la ciencia y la sociedad en general. Los datos masivos representan una revolución que ya está cambiando la forma de hacer negocios, la sanidad, la política, la educación y la innovación. Dos grandes expertos en la materia analizan qué son los datos masivos, cómo nos pueden cambiar la vida, y qué podemos hacer para defendernos de sus riesgos. Un gran ensayo, único en español, pionero en su campo, y que se adelanta a una tendencia que crece a un ritmo frenético.

Liderazgo Abierto

De que modo la tecnología social puede transformar su manera de liderar
Author: Charlene Li
Publisher: Ediciones Granica
ISBN: 9506418012
Category: Business & Economics
Page: 383
View: 2788
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Abierto, transparente, auténtico son los mantras instalados en Liderazgo a pesar de que la concepción tradicional de los negocios esta basada en el control. En Liderazgo abierto, Charlene Li aborda esta contradicción y explica como los líderes empresarios pueden a partir de la revolución de la tecnología social, utilizar las redes sociales para ser abierto y manteniendo el control. En este importante libro se expone como estas tecnologías, Twitter, Facebook, You Tube, los móviles inteligentes y tantas otras, pueden transformar la comunicación, hacerla más eficiente y optimizar la toma de decisiones de los líderes. Charlene Li muestra a los lectores como el Ser Abierto exige mayor rigor y control. Liderazgo abierto expone paso a paso, con casos en diversos sectores y en distintos países, como alcanzar precisión, tanto hacia fuera como hacia adentro de la empresa, en ese nuevo mundo abierto. La autora incluye propuestas que ayudarán a las organizaciones a establecer la estrategia de apertura. Midiendo riesgos y beneficios. También incluye una guía de procedimientos exitosos en la aplicación del Liderazgo abiertocomo centro del planeamiento estratégico.

Tecnicas de Eyetracking para usabilidad Web / Eyetracking Techniques for Web Usability


Author: Jakob Nielsen,Kara Pernice
Publisher: N.A
ISBN: 9788441527430
Category: Business & Economics
Page: 416
View: 6665
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“¿Cómo ven sus clientes su sitio web?” Esta es una de las principales preguntas que debe plantearse cualquiera que tenga un negocio en Internet, y también la más difícil de responder. Manejarse por una página Web, a veces no resulta sencillo. Como usuarios, muchas veces nos perdemos en una maraña de elementos que no tienen nada que ver con lo que pretendíamos encontrar, y como propietarios de un negocio, muchas veces no obtenemos los resultados que esperábamos a través de nuestra página Web. Este libro tiene por objetivo mostrarle los patrones de mirada y cómo se relacionan con el uso de la Web a través de técnicas de eyetracking. Conociendo qué y cómo miran los usuarios de una página Web, conseguirá diseñar un sitio en el que lo realmente importante no pase desapercibido. Encontrará, además, explicaciones claras sobre lo que atrae, ayuda y confunde al usuario, acompañadas de numerosas ilustraciones.

El arte funcional

Infografía y visualización de información
Author: Alberto Cairo
Publisher: N.A
ISBN: 9788498890679
Category: Design
Page: 256
View: 4328
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Cómo utilizar el Cuadro de Mando Integral

Para implantar y gestionar su estrategia
Author: Robert Kaplan,David Norton
Publisher: Grupo Planeta Spain
ISBN: 8498753082
Category: Business & Economics
Page: N.A
View: 7296
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Situando a la estrategia en el centro de la Organización: una nueva y poderosa herramienta de los creadores del Cuadro de Mando Integral (CMI). En el entorno empresarial actual, la estrategia es crucial. Sin embargo, muchas empresas no consiguen ejecutar la estrategia satisfactoriamente. En esta nueva y revisada edición del libro, Kaplan y Norton proponen un nuevo enfoque que sitúa a la estrategia en el centro de los procesos clave de la empresa. Para ello utilizan múltiples referencias a casos reales de empresas lucrativas y del sector público. Este libro ayuda a conseguir que la estrategia funcione con el apoyo del CMI.

Guide to the Project Management Body of Knowledge (PMBOK(R) Guide-Sixth Edition / Agile Practice Guide Bundle (SPANISH)


Author: Project Management Institute
Publisher: Project Management Institute
ISBN: 1628255242
Category: Business & Economics
Page: 976
View: 9021
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To support the broadening spectrum of project delivery approaches, PMI is offering A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition as a bundle with its latest, the Agile Practice Guide. The PMBOK® Guide – Sixth Edition now contains detailed information about agile; while the Agile Practice Guide, created in partnership with Agile Alliance®, serves as a bridge to connect waterfall and agile. Together they are a powerful tool for project managers. The PMBOK® Guide – Sixth Edition – PMI's flagship publication has been updated to reflect the latest good practices in project management. New to the Sixth Edition, each knowledge area will contain a section entitled Approaches for Agile, Iterative and Adaptive Environments, describing how these practices integrate in project settings. It will also contain more emphasis on strategic and business knowledge—including discussion of project management business documents—and information on the PMI Talent Triangle™ and the essential skills for success in today's market. Agile Practice Guide has been developed as a resource to understand, evaluate, and use agile and hybrid agile approaches. This practice guide provides guidance on when, where, and how to apply agile approaches and provides practical tools for practitioners and organizations wanting to increase agility. This practice guide is aligned with other PMI standards, including A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, and was developed as the result of collaboration between the Project Management Institute and the Agile Alliance.

El Mundo Groundswell

Como Aprovechar los Movimientos Sociales Espontaneos de la Red
Author: Charlene Li,Josh Bernoff
Publisher: N.A
ISBN: 9788492452194
Category: Business & Economics
Page: 380
View: 9494
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En todo momento, los consumidores, a través de infinidad de blogs, están informando, compartiendo, criticando y recomendando los productos y servicios que consumen cotidianamente y opinando acerca de cada una de las acciones que emprenden las empresas. El

Business intelligence

estrategias para una implementación exitosa
Author: Cindi Howson
Publisher: N.A
ISBN: 9789701067598
Category: Business & Economics
Page: 256
View: 5169
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Lectura obligada para estrategas y técnicos que pretenden ser competidores analíticos en Business Intelligence, incluye temas relacionados con tecnología, organización, estrategia e incluso cultura. Mediante la aplicación de técnicas de BI, los procesos empresariales se agilizan, vuelven competitivos y rentables.

El ricachon en la corte


Author: Moliere
Publisher: NoBooks Editorial
ISBN: N.A
Category: Electronic books
Page: 185
View: 2964
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Ideas que pegan


Author: Chip Heath,Dan Heath
Publisher: LID Editorial
ISBN: 8483566184
Category: Business & Economics
Page: 260
View: 774
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Chip Heath y Dan Heath explican por qué algunas ideas sobreviven y otras mueren.

Construir marcas poderosas


Author: David A. Aaker,Roberto Marcos Álvarez del Blanco
Publisher: Grupo Planeta (GBS)
ISBN: 9788480886734
Category: Business & Economics
Page: 326
View: 9357
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Construir marcas solidas es una necesidad ineludible para cualquier empresa que quiera sobrevivir y prosperar en un entorno crecientemente competitivo. La marca es un activo estrategico y la principal fuente de ventaja competitiva. Para demostrarlo Aaker utiliza casos de empresas reales como General Electric, Kodak, McDonald's y muchas otras. En este libro, Aaker expone de forma practica todo aquello que puede ayudar a su empresa a maximizar el valor de sus marcas.