User Centric E Government

So, enabling citizens to effectively participate is much more difficult. This book addresses these inherent challenges and available opportunities with respect to user-centric e-government.

Author: Saqib Saeed

Publisher: Springer

ISBN: 9783319594422

Category: Computers

Page: 256

View: 544

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This book provides user studies and theories related to user-centered technology design processes for e-government projects. The book mainly discusses inherent issues of technology design implications, user experiences, and guidelines for technology appropriation. Ethnographic studies focusing on real life examples will enable readers to understand the problems in an effective way. Furthermore, the theories and results will help researchers and practitioners to handle these challenges in an efficient way. E-Government is about harnessing the information revolution to improve the efficiency of government processes and the lives of citizens. It aims at a citizen centered approach to governance through effective use of the Internet and Information and Communication Technologies (ICTs). E-Government promotes transparency and effectiveness of a government’s processes as well as citizens’ participation (e-participation) in the affairs of the government. Whereas E-government projects are huge undertakings for government departments, a user-centric approach requires citizens’ participation in the design and delivery of e government services. In both these respects, there are huge challenges and governments require long term commitment as well as correct planning and availability of financial resources to address them. System design for e-governmental applications is inherently a complex process. In successful e-government projects, appropriately designed technology infrastructure plays a pivotal rule. The technology appropriation process requires that e-government technologies should be in line with the work practices of end users, so that successful usage of these technologies can be realized. E-governmental systems which fail to take into account such human factors result in failure and wasting huge amounts of public money as well as a loss of confidence of the public in such technological infrastructures. It is highly important that citizens are enabled to have access to the appropriate information technology, have knowledge and skills to use the available technology, and have the positive commitment to affect the governments’ strategies. So, enabling citizens to effectively participate is much more difficult. This book addresses these inherent challenges and available opportunities with respect to user-centric e-government.
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OECD e Government Studies Rethinking e Government Services User Centred Approaches

It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.

Author: OECD

Publisher: OECD Publishing

ISBN: 9789264059412

Category:

Page: 240

View: 107

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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
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Citizens and E Government Evaluating Policy and Management

xx THEORETICAL AND CONCEPTUAL ISSUES Jaeger and Bertot in Chapter 1
examine the design for and evaluation of research about user-centered e-
government and its implications for policy and management. They argue that an
often ...

Author: Reddick, Christopher G.

Publisher: IGI Global

ISBN: 9781615209323

Category: Computers

Page: 552

View: 103

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"This book examines the role that citizens play in the development of electronic government or e-government,specifically focusing on the impact of e-government and citizens, exploring issues of policy and management in government"--Provided by publisher.
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Technology Enabled Transformation of the Public Sector Advances in E Government

Ritchie and Blanck (2003) indicate that e-government websites should be
evaluated in relation to the users of human ... To be truly user-centric, e-
government development must consideraseries of issues that go far beyond
technology: desire ...

Author: Weerakkody, Vishanth

Publisher: IGI Global

ISBN: 9781466617773

Category: Political Science

Page: 457

View: 828

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Electronic Government is continually advancing in topics such as hardware and software technology, e-government adoption and diffusion, e-government policy, e-government planning, management, e-government applications, and e-government impacts. Technology Enabled Transformation of the Public Sector: Advances in E-Government is filled with original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world. This title effectively and positively provides organizational and managerial directions with greater use and management of electronic/digital government technologies in organizations. It also epitomizes the research available within e-government while exponentially emphasizing the expansiveness of this field.
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Encyclopedia of Information Science and Technology Fourth Edition

User Centric E-Government Portal Connected e-government requires a user-
centric e-governmentone stopportal where local authorities are able to bring
together previously separate information points and office information. Mostlocal
 ...

Author: Khosrow-Pour, D.B.A., Mehdi

Publisher: IGI Global

ISBN: 9781522522560

Category: Computers

Page: 8104

View: 577

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In recent years, our world has experienced a profound shift and progression in available computing and knowledge sharing innovations. These emerging advancements have developed at a rapid pace, disseminating into and affecting numerous aspects of contemporary society. This has created a pivotal need for an innovative compendium encompassing the latest trends, concepts, and issues surrounding this relevant discipline area. During the past 15 years, the Encyclopedia of Information Science and Technology has become recognized as one of the landmark sources of the latest knowledge and discoveries in this discipline. The Encyclopedia of Information Science and Technology, Fourth Edition is a 10-volume set which includes 705 original and previously unpublished research articles covering a full range of perspectives, applications, and techniques contributed by thousands of experts and researchers from around the globe. This authoritative encyclopedia is an all-encompassing, well-established reference source that is ideally designed to disseminate the most forward-thinking and diverse research findings. With critical perspectives on the impact of information science management and new technologies in modern settings, including but not limited to computer science, education, healthcare, government, engineering, business, and natural and physical sciences, it is a pivotal and relevant source of knowledge that will benefit every professional within the field of information science and technology and is an invaluable addition to every academic and corporate library.
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Handbook of Research on Strategies for Local E Government Adoption and Implementation Comparative Studies

User-Centric. E-Services: European. Dimensions. Patrizia Lombardi Politecnico
di Torino, Italy Ian Cooper Eclipse ... It presents the City e-governance framework
developed in the research project and it shows how the contents of cities' ...

Author: Reddick, Christopher G.

Publisher: IGI Global

ISBN: 9781605662831

Category: Computers

Page: 1140

View: 177

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"This book provides examinations of the adoption and impact of e-government"--Provided by publisher.
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Integrating E Business Models for Government Solutions Citizen Centric Service Oriented Methodologies and Processes

Its primary purpose is to examine the readiness of citizens, at the time of the study
, to become effective users of e-government services in terms of their access to,
and capacity to use, ICTs. Its subsidiary purpose, in the light of these user-centric
 ...

Author: Chhabra, Susheel

Publisher: IGI Global

ISBN: 9781605662411

Category: Computers

Page: 338

View: 161

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"The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher.
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Design Solutions for User Centric Information Systems

Highlighting innovative practices and applications across a variety of areas, such as cloud-based computing services, e-government adoption, and logistics evaluation, this book is an ideal reference source for computer engineers, ...

Author: Saeed, Saqib

Publisher: IGI Global

ISBN: 9781522519454

Category: Computers

Page: 422

View: 665

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Continuous improvements in technological applications have allowed more opportunities to develop systems with user-focused designs. This not only leads to higher success in day-to-day usage, but it increases the overall probability of technology adoption. Design Solutions for User-Centric Information Systems provides a comprehensive examination of the latest strategies and methods for creating technological systems with end users as the focal point of the design process. Highlighting innovative practices and applications across a variety of areas, such as cloud-based computing services, e-government adoption, and logistics evaluation, this book is an ideal reference source for computer engineers, practitioners, project managers, graduate students, and researchers interested in the enhancement of user-centric information system development.
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OECD e Government Studies Denmark Efficient e Government for Smarter Public Service Delivery

Chapter. 4. Towards a more User-centric Approach to Public Service Delivery
Denmark is a frontrunner in the development of the Information Society and
reports among the best performances worldwide both in terms of broadband
penetration ...

Author: OECD

Publisher: OECD Publishing

ISBN: 9789264087118

Category:

Page: 304

View: 263

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This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas.
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Electronic Government

During the recent years the focus of e-government research and development
has evolved from “bringing public services online” to a concept of effective and
user centric service delivery. Citizens expect a significant increase of service
quality ...

Author: Maria A. Wimmer

Publisher: Springer Science & Business Media

ISBN: 9783642035159

Category: Business & Economics

Page: 414

View: 743

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This book constitutes the refereed proceedings of the 8th International Conference on Electronic Government, EGOV 2009, held in Linz, Austria, in August/September 2008 within the DEXA 2009 conference cluster. The 34 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on reflecting e-government research, administrative reform and public sector modernization, performance management and evaluation, aspects in government-to-citizen interactions, and building blocks in e-government advancements.
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Rethinking E Government Services

Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 ...

Author: OECD. Publishing

Publisher:

ISBN: 1282396048

Category: Internet in public administration

Page: 242

View: 564

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Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive over.
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User Centric Technology Design for Nonprofit and Civic Engagements

... tax administration and governance which is related to the set of institutions and
rules that set the limits on, and the incentives that result in the constitution and
working of interdependent networks of actors; second, the electronic government
 ...

Author: Saqib Saeed

Publisher: Springer Science & Business

ISBN: 9783319059631

Category: Law

Page: 218

View: 194

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Due to the increased global political importance of the nonprofit sector, its technological support and organizational characteristics have become important fields of research. In order to conduct effective work, nonprofits need to communicate and coordinate effectively. However, such settings are generally characterized by a lack of resources, an absence of formal hierarchical structures and differences in languages and culture among the activists. Modern technologies could help nonprofit networks in improving their working. In order to design appropriate technological support for such settings, it is important to understand their work practices, which widely differ from traditional business organizations. This book aims to strengthen the body of knowledge by providing user studies and concepts related to user centered technology design process for nonprofit settings. The examination of ethnographic studies and user centered evaluation of IT artifacts in practice will further the understanding of design requirements of these systems. This book includes chapters from leading scholars and practitioners on the technology design process examining human centered factors. The chapters will focus on developed and developing countries as they both have unique issues in technology design. The book will be useful or of interest to academics from a range of fields including information systems, human computer interaction, computer supported cooperative work and organizational science as well as for government officials and governmental organizations.
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OECD e Government Studies Rethinking e Government Services User Centred Approaches

Also available in the same series The e-Government Imperative and e-Government for Better Government Country studies on Belgium Denmark Finland Hungary Mexico Netherlands Norway Turkey Related reading Making Life Easy for Citizens and ...

Author: OECD

Publisher: OECD Publishing

ISBN: 9264059407

Category:

Page: 240

View: 556

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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
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Intelligent User Interfaces Adaptation and Personalization Systems and Technologies

The existence of these problems surfaces the need for a periodic, user-centric
measurement of the quality of existing e-government services, as the basis of a
continuous improvement process. In other words, we need to assess the quality ...

Author: Mourlas, Constantinos

Publisher: IGI Global

ISBN: 9781605660332

Category: Medical

Page: 452

View: 557

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"This book identifies solutions and suggestions for the design and development of adaptive applications and systems that provides more usable and qualitative content and services adjusted to the needs and requirements of the various users"--Provided by publisher.
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E Government Website Development Future Trends and Strategic Models

F. Dianne Lux Wigand University of Arkansas at Little Rock, USA ABSTRACT
This author argues for a stronger end-user and citizen-centric approach to the
development and evaluation of e-government services provided via the Internet.

Author: Downey, Ed

Publisher: IGI Global

ISBN: 9781616920197

Category: Business & Economics

Page: 440

View: 323

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"This book provides fundamental clues about the direction forward in electronic government needed to achieve even greater value from websites and assist the continuing transformation of governmental interaction with citizens"--Provided by publisher.
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Leading Issues in E Government

e-Government. Pieter Verdegem, Jeroen Stragier and Gino Verleye Ghent
University (UGent) — Interdisciplinary Institute ... measures and naive
benchmarking: they argue that a more user-centric, bottom up, data-driven
approach is needed.

Author: Les Worrall

Publisher: Academic Conferences Limited

ISBN: 9781906638894

Category: Education

Page: 252

View: 368

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Handbook of Research on Public Information Technology

IEEE Transactions on Knowledge and Data Engineering 12(2), 468-479.
Answering Systems, Milano, June 2006, Lecture Notes in Artificial Intelligence
Springer 2006 Sacco, G. M. (2006a). User-centric access to egovernment
information: ...

Author: Garson, G. David

Publisher: IGI Global

ISBN: 9781599048581

Category: Computers

Page: 1066

View: 230

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"This book compiles estimable research on the global trend toward the rapidly increasing use of information technology in the public sector, discussing such issues as e-government and e-commerce; project management and information technology evaluation; system design and data processing; security and protection; and privacy, access, and ethics of public information technology"--Provided by publisher.
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E Government

Service transformation: Is thefinal stageofe- Government maturity and the
different e-Government platformsare able todeliver all thepublic services which
could otherwise be provided in a paper world. This model is customer-centric and
 ...

Author: Kelvin J. Bwalya

Publisher: Walter de Gruyter GmbH & Co KG

ISBN: 9783110396058

Category: Language Arts & Disciplines

Page: 360

View: 998

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E-Government is a hot topic. The integration of Information and Communication Technologies into public service delivery worldwide offers a number of promising opportunities. This text refers in particular to the benefits derived from ubiquitous access to and delivery of government services to citizens, business partners and employees. This book analyses the fundamental technical and non-technical concepts that are essential for successful implementation of e-Government in diverse environments, especially in developing countries. This book is an indispensable resource for both e-Government practitioners and researchers in that it brings to the fore scholarly scrutiny, scientific debate, and best practice in e-Government. The author has a background in computer and information science and accentuates the multi-disciplinary nature of the issues surrounding e-Government.
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Human Centered System Design for Electronic Governance

... it especially important that these projects are designed with the user or citizen
in mind. The edited book, Human-Centered System Design for Electronic
Governance examines the impact of human factorson the developmentofe-
government.

Author: Saeed, Saqib

Publisher: IGI Global

ISBN: 9781466636415

Category: Political Science

Page: 404

View: 198

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As e-government policies and procedures become widely practiced and implemented, it is apparent that the success of technology in e-government hangs on its consistentency with human practices. Human-Centered System Design for Electronic Governance provides special attention to the most successful practices for implementing e-government technologies. This highly regarded publication highlights the benefits of well designed systems in this field, while investigating the implications of poor practices and designs. This book is beneficial for academics, researchers, government officials, and graduate students interested and involved in design of information systems within the context of e-government.
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Digital Government

E-Government Research, Case Studies, and Implementation Hsinchun Chen,
Lawrence Brandt, Valerie Gregg, Roland ... Instead, the problems are highly user
-centric: finding, accessing, manipulating and understanding information.
Because ...

Author: Hsinchun Chen

Publisher: Springer Science & Business Media

ISBN: 9780387716114

Category: Business & Economics

Page: 730

View: 132

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At last, a right up-to-the-minute volume on a topic of huge national and international importance. As governments around the world battle voter apathy, the need for new and modernized methods of involvement in the polity is becoming acute. This work provides information on advanced research and case studies that survey the field of digital government. Successful applications in a variety of government settings are delineated, while the authors also analyse the implications for current and future policy-making. Each chapter has been prepared and carefully edited within a structured format by a known expert on the individual topic.
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